Downgrade Creative Cloud plan

New Here ,
May 05, 2017 May 05, 2017

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Hi,

I don't need the Complete plan anymore, is it possible to downgrade my plan to the Photography plan?

Thanks.

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LEGEND , May 06, 2017 May 06, 2017
You can cancel the full plan, likely with a penalty for early termination (1/2 the remaining cost of the annual subscription) and then start the Photography plan.Cancel your Creative Cloud membership Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.Creative Clo...

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LEGEND ,
May 06, 2017 May 06, 2017

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You can cancel the full plan, likely with a penalty for early termination (1/2 the remaining cost of the annual subscription) and then start the Photography plan.

Cancel your Creative Cloud membership

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-mem...

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Adobe Employee ,
May 09, 2017 May 09, 2017

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Hi Denis,

In addition to information shared above, you may also Contact support:https://helpx.adobe.com/contact.html.

Hope that helps.

Regards

Kanika

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New Here ,
Aug 09, 2017 Aug 09, 2017

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Hello on my account not appear "cancel plan" button, what about it??

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Adobe Community Professional ,
Jul 22, 2021 Jul 22, 2021

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Please see:

 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

or:

 

https://helpx.adobe.com/manage-account/using/change-plan.html

 

Also:

 

"Specific countries require cancellations to be made only by contacting Customer Support. See the list of countries here."

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