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download after purchase

New Here ,
Mar 08, 2023 Mar 08, 2023

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I purchased a plan with PayPal. The transaction is completed and payment is made. When I log into my adobe account, it has not registered the change. I can not download apps, only the trial version. I also did not receive an e-mail verification from adobe. Help would be appreciated. 

 

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Community Expert ,
Mar 08, 2023 Mar 08, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Employee ,
Mar 09, 2023 Mar 09, 2023

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Hi, 

I see you have a Photography plan under the same email as with the forums. Please make sure you are signed in with the correct Adobe ID. Please follow steps shared in this link to resolve the trial error:https://helpx.adobe.com/in/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Hope this helps! Feel free to update the thread for any other questions.

 

Warmly 

Kanika 

 

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Community Expert ,
Mar 09, 2023 Mar 09, 2023

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follow @KanikaS's help in their link.  only if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

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