download error 49

[apictures]

trying to download PS cc to my new laptop but get a download error message to try again 49

it seems that PS installed but the filters popup menus will not come up?

[Jeff A Wright]

Apictures did you receive any specific installation errors?  I would recommend reviewing your installation log files for the specific errors which you may have encountered.  Please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html for information on how to locate and interpret your installation log files.  You are welcome to post any specific errors you discover to this discussion.

[apictures · Accepted solution]

Thank you I have resolved the issue with Adobe support.

[meels2]

What was the solution? I am having the same issue

[ralphroberts]

Yes, please post solution.

[Mithun]

Open Temp folder.

Clear the Temp folder content.

Disable your computer Firewall and Antivirus for sometime.

Launch CC Desktop and try downloading Apps.

You can also refer below document.

Error downloading Creative Cloud applications

[HewettG]

I have carried out the recommendations as per the advice given above and still have the same problem.  I am trialing photoshop at the moment and have not been able to use it yet!!  So far quite a frustrating experience

[Jeff A Wright]

HewettG do you have sufficient disk space on your primary drive?  Error 49 indicates there was file write failure to a critical directory.

[abhishekv22550005]

i tried it.. but couldnt get through... suggest me what should i do now

[Jeff A Wright]

I am sorry Abhishekv22550005 what were you unable to get through to?  If you are facing a download error then please see the document referenced in message #1 for guidance on how to resolve the error.

For direct assistance you are welcome to contact our support team directly at Contact Customer Care.