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Download Error 71 when installing Premier Pro

New Here ,
Nov 11, 2021 Nov 11, 2021

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I downloaded the above program but it wont install. I keep getting the following error message even though I've copied it to my desktop. 

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System information:

OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name COD5CG8305FC2UL
System Manufacturer HP
System Model HP EliteBook x360 1030 G2
System Type x64-based PC
System SKU 1BT00UT#ABA
Processor Intel(R) Core(TM) i7-7600U CPU @ 2.80GHz, 2904 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date HP P80 Ver. 01.18, 5/14/2018
SMBIOS Version 3.0
Embedded Controller Version 68.99
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 827D
BaseBoard Version KBC Version 44.63
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.1533"
 
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 9.42 GB
Total Virtual Memory 18.3 GB
Available Virtual Memory 9.94 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

TOPICS
Installation, New user

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Adobe Employee ,
Nov 12, 2021 Nov 12, 2021

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Hi there, 

 

Please follow the steps shared in this article for help:

https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html

 

Do let us know the outcome. 

 

Thanks 

Kanika

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New Here ,
Nov 14, 2021 Nov 14, 2021

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This doesn't solve my problem. Error code 71 doesn't come up when I type it in . Code 171 does and doesn't sound like my problem.

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