Download impossible with new account

[CJG-MNZ]

How long is it possible to download XD or better – is ist still possible? 
A colleague of mine tried to but as he has gotten a new account the XD download/install button doesn't exist anymore. Does this mean that we have to switch from XD which we worked with for years now within a few weeks? 

[kglad]

do they have an xd subscription?

[CJG-MNZ]

They have a CS Subscription. 

[kglad]

there's no such subscription.

they should post themselves so accurate information can be conveyed.

[CJG-MNZ]

They have the usual CC Subscription – I just mistyped it, that's all (because I still use the former term for it … 🙂 

[kglad]

what's the usual subscription?  an xd subscription or an all apps subscription?

[CJG-MNZ]

It's a company license for all apps – from Audition and Dreamweaver via Illustrator and InDesign and everything else to XD. 

[kglad]

they should contact their admin, https://helpx.adobe.com/enterprise/kb/contact-administrator.html