Download of Photoshop Elements 14 marked unsafe by Norton Internet Security

[robertj77733175]

Hello,

I registered a new copy of Adobe Photoshop Elements 14 today, and went through the download process, but Norton Internet Security thinks it is unsafe as it has no security history and a google search indicates that while not described as malware the website from which it came behaves in much the same way..

The file name is Download_Adobe_Premiere_Elements_14_(Windows).exe

It seems to have come from a website that bears no obvious relationship to Adobe, i.e. protexis.net

Perhaps your website has been hacked or my computer has been hacked, though I am up to date with Norton and haven't been using the sorts of website from which one could expect dodgy behaviour.

Would you investigate, please.

Kind regards

Robert Jones

[John Waller]

Have you reported this to Norton as a suspected false positive?

Report a Suspected Erroneous Detection (False Positive)

[robertj77733175]

good idea, but I am still unhappy about the lack of any obvious relationship between Adobe and protexis.net which makes me very wary.

[John T Smith]

Download & Install instructions https://forums.adobe.com/thread/2003339 may help

-includes a way to go to a page to download Adobe programs if you don't have a disc or drive

-you will need to enter your original serial number during install for non-Cloud programs

-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

-or kglad links in reply #1 here https://forums.adobe.com/thread/2081216 may help

Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

[robertj77733175]

Thanks for trying.  Unfortunately the download would not accept my serial number.

However, as it's a day later, I thought that if there were any security issues with the download you would probably have fixed them by now, so I downloaded the install again from the website http://protexis.net and am now trying to run it.

[robertj77733175 · Accepted solution]

Thanks for all your help  I eventally discovered that I had bought Adobe Premiere Elements instead of Photoshop Elements by mistake.