download problem

[steen.mcd92]

i'm trying to download the apps but they always freeze at 47%.  i've paid for all the apps for an annual fee and they won't even completely download. anyone else having this problem?

[Beachcolonist]

What you want to do is phone Adobe support, don't waste your time here on this particular issue. You will get all sorts of people trying to help, but by guessing. The phone support is from India, and they are experts, and they will stay on the line with you until the problem is solved. They take the issue of having paid and not having it function very seriously. Great phone support! Make sure you have the time, and you have your computer ready to be managed by them from a distance.

Live Cust Service at Adobe <Removed by Moderator>  https://helpx.adobe.com/contact.html

[Carmdq]

You could phone as suggested or even use the chat support. I've tried the chat and even gave permission for them to take over my computer. After two hours of fiddling with settings, the support guy (very kind and eager to help) had to admit defeat and use direct links to download the programs. 

Here's the direct link in case you're interested in saving time: https://helpx.adobe.com/download-install/kb/creative-cloud-apps-download.html

Hope it helps.

[Beachcolonist]

That's a very helpful links page. I do not feel at all needy to have people follow my advice over others, but I would emphasize some points re support processes in general, 1. people having these issues may have unexplained (unknown) complications, 2. they may dig themselves a deeper hole overlooking the obvious when guided to fix a thing themselves, 3. lacking a human guide, when they solve an issue they learn nothing about WHY the problem occurred. 4. Two hours with support is absolutely nothing in the grand scheme of using this remarkable software. 5. a confused user should avoid chat support like the plague, you simply cannot write up what you are thinking with anything near the clarity to which it can be spoken.

For these reasons; complexity, self entanglement, education, it is particularly useful to call an Adobe phone support team member at least once in your user experience, if only to experience how good they are and know you have them behind you. The user should be prepared to use his speakerphone function and have a cup of coffee, they should be ready to sit for a long while, and they should make sure they ask all the questions they can think of during the process to learn as much as possible.

The very fact that you can take a few hours time of an expert's time for free is remarkable support. I was in intense conversation with my Adobe support person for a couple hours, and it was very worthwhile. While the website is sketchy, the Cloud app is dismaying in how poorly it is designed, the phone support is spot on and I do thank all the workers who make it happen.