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Download / re-activate Photoshop & Lightroom subscription

New Here ,
Oct 06, 2022 Oct 06, 2022

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My laptop died ...

Had Photoshop and Lightroom subscription...

On new laptop ... what the steps to re-activate subscription...

Start with downloading ??

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Activation

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Community Expert ,
Oct 06, 2022 Oct 06, 2022

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install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 

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Community Expert ,
Oct 06, 2022 Oct 06, 2022

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In addition to @kglad answer you should deactivate the defective device in your Adobe account.

Please see here for more informations: Creative Cloud "Activation limit reached" or "Sign-in failed" error (adobe.com)

 

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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@Axel Matt , the op need not bother with that.  they can install cc on an unlimited number of computers.  if they attempt to sign in on a 3rd computer, they'll be prompted to sign out of one of the other two and they'll both be listed in that message.

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Enthusiast ,
Oct 16, 2022 Oct 16, 2022

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Just to make sure: deactivation of apps is no longer needed. Creative cloud will do that automatically.

Thank you,

Shlomit

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Community Expert ,
Oct 16, 2022 Oct 16, 2022

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@Shlomit Heymann, again you can deactivate a computer on continent A (even if it isn't connected to the internet or turned on or etc) from a computer on continent B ising the cc desktop app on the continent B computer.

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