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New Here ,
May 10, 2022 May 10, 2022

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hey also wenn ich etwas downloaden möchte steht da mein name und das ich ein passwort eingeben soll welches ich dann tuhe jedoch nicht funktioniert habe scho meine mails gecheckt und passwörter geändert. pls help i only want to cut a video :(.

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Adobe Community Professional ,
May 10, 2022 May 10, 2022

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When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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Adobe Community Professional ,
May 11, 2022 May 11, 2022

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it's not clear whether you're seeing a mac prompt for the password (which is expected when installing any program), or an adobe prompt (which is expected when trying to login in order to download a program).

 

if you try both and still have a problem, paste a screenshot here of the prompt.

 

 

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