Downloading a newly purchased Creative Cloud

[hschran]

We bought Creative Cloud for my son for his iPad Pro. He keeps trying to download it doesn't give an error message but doesn't download. It reroutes him back to the app and he clicks on "Get"... no luck.

Our credit card was charged...

[John T Smith]

He must go to the Apple store

Minimum System requirements for Cloud Programs... scroll down and check each program
-http://helpx.adobe.com/creative-cloud/system-requirements.html

[John T Smith]

Also, without a real computer, you need to immediately cancel the subscription

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long