Downloading and installing version 15.1.3 to collaborate with client

New Here ,
Jan 10, 2022 Jan 10, 2022

Copy link to clipboard

Copied

Hi there, we are currently working on a project that requires our designers to download and install InDesign version 15.1.3 (2020) so that their files are compatible with our client's InDesign version. However, when they try to install previous versions of InDesign through the Creative Cloud app, the oldest version available is 16.4, which is 2021. What can we do in this case?

Views

96

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Jan 10, 2022 Jan 10, 2022
Hi @Marie22580217, Only the latest two versions of the Creative Cloud apps are supported and available for download, and that would be CC2022 and CC2021. Now the only option left to try would be to contact support and see if they can provide a download link to the version you need. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html?rghtup=autoOpen Type ...

Likes

Translate

Translate
Adobe Community Professional ,
Jan 10, 2022 Jan 10, 2022

Copy link to clipboard

Copied

Hi @Marie22580217,
Only the latest two versions of the Creative Cloud apps are supported and available for download, and that would be CC2022 and CC2021. Now the only option left to try would be to contact support and see if they can provide a download link to the version you need.

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 10, 2022 Jan 10, 2022

Copy link to clipboard

Copied

Thanks, @Manan Joshi for the quick reply! We'll give your suggestion a try and hopefully it'll work. Your help is much appreciated!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 10, 2022 Jan 10, 2022

Copy link to clipboard

Copied

A tip @Marie22580217 be gentle while asking for the installer. Since it's an out of support version we are already walking on thin ice so a gentle approach would be best one. Good luck

-Manan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 10, 2022 Jan 10, 2022

Copy link to clipboard

Copied

LATEST

Thanks @Manan Joshi, it worked and we've managed to download and install the correct version. Thanks again for your help!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines