Downloading Creative Cloud to new MAC without creating new User

[johnm82806023]

Having trouble transferring Creative Cloud to new MAC. I am the only User/computer on the account. It givee me the Error 1 code, which requires you to create a new User on the account. It doesn't make sense that I need to create and login to a separate User on my computer to use Creative Suite. I simply want to transfer my one User to the new MAC.  How can I do that?

[John T Smith]

You don't transfer, you do a fresh install after you sign OUT on your old computer

When you have a subscription
-sign in to your account with your ID and password
-Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

[johnm82806023]

Thank you for your help, unfortunately that didn't work.

I SIGNED OUT of Creative Cloud on the old MAC and still receiving the Error 1 message when trying to install Creative Cloud on the new MAC. Error 1 message only gives me the option to add a new User.

[johnm82806023 · Accepted solution]

Finally got this resolved with a phone call to Adobe. There was a different area to download the vesrion for M1 chip. But even after that, they needed to work remotely to resolve other issues tro get software installed.