Downloading Full adobe cloud package

[Thea5FA2]

Hello! I just purchased the full adobe package on a student discount but when I went to view my plans, it didn't show up. I don't want to risk paying twice for something. I can't find an adobe support number anywhere because I have this account set as a school/company account. It just says to contact my administrator for help. Anyone had the same issue before or know what to do? Thanks!

[AxelMatt]

Please take a look here:

Not all apps displayed for download | Creative Cloud desktop app (adobe.com)

[John T Smith]

There have been several messages recently about problems with education subscriptions
Need IT Admin https://community.adobe.com/t5/get-started/creative-cloud-app-can-t-manage-apps-don-t-have-an-it-adm...
-https://helpx.adobe.com/support/programs/enterprise-support-terms.html