Downloads do not work

[Nicomns]

Hello, I just bought the student plan but when installing Photoshop and Illustrator the downloads don't work, they get stuck at 7% or 48%.

[Nancy OShea]

Let's begin at the beginning shall we?

1. Does your computer meet the minimum system requirements to run Creative Cloud desktop app + your operating system + all other apps you intend to use?  Some of these requirements have changed recently.   So read them all  carefully.
   https://helpx.adobe.com/creative-cloud/system-requirements.html
   https://helpx.adobe.com/photoshop/system-requirements.html
   https://helpx.adobe.com/illustrator/system-requirements.html
   https://helpx.adobe.com/bridge/system-requirements.html
   
   
2. Does your computer user profile have full administrative level permissions to install software?  If not, contact your IT dept for assistance.  If yes, please refer to this help article.
   https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install.html