Dreamweaver CS6/CC crashes while starting (initializing files), reinstalled,...

[MarvinMeller]

Hey there,

I own the Dreamweaver CC & CS6. CS6 worked. Then installed the CC App, deinstalled DW CS6 and installed DW CC. Dreamweaver CC crashes while "initializing files" (i dont even see the main menu). Now i deinstalled CC and installed the CS6 version which crashes too now!

Please help me! Thanks.

[kglad · Accepted solution]

reset your preferences by holding down shift-cmd-alt (mac) or shift-ctrl-alt (win) while starting dw.  you'll see a confirmation dialog if done correctly.

[MarvinMeller]

Thaaaaanks so simple You helped me very much!

[kglad]

you're welcome.

[MarvinMeller]

btw that worked well on the dw cs6 but it dont works on the cc version

[kglad]

uninstall your cc, clean and then reinstall per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

[MarvinMeller]

I uninstalled it via the cleaner and installed it again but it still doesnt work

[kglad]

did you see the confirmation dialog when resetting your cc preferences?

[MarvinMeller]

CS6: nothing but it worked

CC: i see the loading cursor in the moment the startup window appears and then nothing works (it stops loading for short but then it crashes)

what does initializing files mean? loading dreamweaver files (from adobe) or loading websites?

[kglad]

manually, reset your preferences.

use this info to reset your cc preferences, Restore preferences | Dreamweaver CS4, CS5, CS5.5, CS6

[MarvinMeller]

ive done this before but it still doesnt work -.- reinstalled it again... wont work

[kglad]

contact adobe support, http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Ao. zora]

Also see this post.

https://community.adobe.com/t5/dreamweaver-discussions/dreamweaver-any-version-stuck-at-initializing...