Duplicate Purchase

[fatimag62012220]

Hi, I have an active premium subscription in Adobe Lightroom until Jan. 9, 2020.

I am using a new phone (old one was broken) and logged my adobe lightroom account. However it says "This subscription has already been purchased from the play store with a different Adobe ID"

Can you please help me with this.

Thanks

[bucksommerkamp · Accepted solution]

Hi Fatima. This is a public user-to-user forum, not the link to Adobe support, so other users here can't help with an account problem. But here's a way to get help directly from Adobe:

• Be sure to remain signed in with your Adobe ID before accessing the link below (you must also allow "cookies" in your web browser for this to work):
  https://helpx.adobe.com/contact/support.html