Early Cancellation Fee

[Isi5ECD]

I tried to cancel my plan as I am not using as I expected so I won't need it anymore.

When I tried to cancel my plan, it tells me to pay an early cancelation fee as I have a annual plan with cheaper rates. 

The thing is, when I subscribed to this plan, I was NOT given another option with a not-annual plan. And it was not clear enough this was a yearly plan with cancellation fee.

I am trying to contact the customer service, but it looks impossible on this website to get a contact number, chat or email address.

Can anyone help? Has anyone had similar a issue?

Thanks!

[thatsmauri · Accepted solution]

At least on the Checkout page it tells you which plan you have chosen - example:

The subscription terms can be found here:

• https://www.adobe.com/legal/subscription-terms.html

Contact Adobe Customer Care for assistance here:
» https://helpx.adobe.com/contact.html

Click the 'circle with a speech bubble' icon on the right hand side to initiate a Chat.

[Isi5ECD]

Thanks thatsmauri.

When I use this link,  it takes me to the general page and there's no way I can contact the customer service directly.

I am pretty sure I did not have the option to choose a plan. Or, at least it wasn't clear enough. 

[Manan Joshi · Accepted solution]

Hi @Isi5ECD,

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[Nancy OShea · Accepted solution]

I was NOT given another option with a not-annual plan.

=========

@Isi5ECD,

Most plans require a 12 month (Annual) commitment. 

You had 14 days to cancel and request a refund.  After that, there is a 50% early termination fee of remaining months owed. 

To avoid cancellation fees, wait until your 12th month of service to cancel.  Or quit now and pay the fee.  Your choice.

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

[Kamil219635742ybw]

This is a joke... I tried adobe for a month. I dont like it. Now I want to cancel my subscription and I need to pay 99$ fee. I hate this company. [Irrelevant remarks removed by moderator.]

[Nancy OShea]

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html