elements 12 on new computer.

New Here ,
Oct 10, 2021 Oct 10, 2021

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On my new computer everything worked fine (including Photoshop elements) until I got the message "activate windows". Since I did that I can't access elements no more. Strange. In ADOBE I found "download non-subscription app for new computer" with a exe download file for my registered version. When I click the downloaded file I get the message "the archiving part for Adobe photoshop elements 12 is missing". Before unpacking I should "first download the files for my operating system" ??? Any tips? In what directory should I copy the new downloaded exe file? (I tried to copy into the directory to wich my shortcut refers to). Does not work.

Question 2: in case i'd buy the newest edition (P El 2022) is it a good idea to uninstall everything of the old version?              Many thanks

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Adobe Community Professional ,
Oct 10, 2021 Oct 10, 2021

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Question 2: in case i'd buy the newest edition (P El 2022) is it a good idea to uninstall everything of the old version?              Many thanks


By @pauls53310855

 

If you don't get the old version working, yes.

Use the Cleaner Tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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New Here ,
Oct 18, 2021 Oct 18, 2021

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Thanks for trying to help. After mailing with somebody from Adobe, I learned that PSE12 is no longer supported.

For pse 2022 WIN11 is required, so I bought pse 2021.

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Adobe Community Professional ,
Oct 18, 2021 Oct 18, 2021

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For pse 2022 WIN11 is required


By @pauls53310855

 

Microsoft Windows 10 version 2004 or later (version 21H1 recommended); Microsoft Windows 11 (version 21H2):

https://www.adobe.com/products/photoshop-elements/tech-specs.html

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Adobe Community Professional ,
Oct 10, 2021 Oct 10, 2021

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Elements 12 version released approx 8 years ago and not compatible with newer operating systems. 

I think you're at the point that you have to buy a newer version.

I would try to install the new version first. So you had a change that the new version will find your old settings and libraries and will try to convert them.

 

 

 

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