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elements 14 will not connect to internet

Guest
Nov 09, 2015 Nov 09, 2015

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I have just installed Elements 14 from DVD on a Windows 10 laptop and launched the application. I am now getting the following error messages:

“The Adobe Help application could not load a URL because there is no internet connection”.

“We cannot connect to the eLIve server at this time”

I am able to download updates from within the Help tab.

Any suggestions?

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Adobe Employee ,
Nov 09, 2015 Nov 09, 2015

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Guest
Nov 10, 2015 Nov 10, 2015

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Hi Atul

I have made contact with Adobe support via chat. They are working on my problems but so far without success. The current status is:

1. With the exception of Updates, I am unable to use any of the Help tab functions that require internet

2. eLIve will not connect to its server

3. The normal Adobe remote support tool, will not work as it cannot find its server. Adobe Tech Support have been using an alternative.

4. Premiere Elements 14 does not initialise and reports a problem in the Event Viewer with dvamarshal.dll

Regards

Derek

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Adobe Employee ,
Nov 12, 2015 Nov 12, 2015

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Hi Derek,

We are sorry for the inconvenience that it has caused to you, let me check the details of the case and I would expedite it for you. I would also request you to share your contact number in a private message, in case we need to contact you.

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New Here ,
Aug 01, 2021 Aug 01, 2021

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I had tried EVERYTHING.  I reinstalled.  Got message to sign in and it stated "cannot connect to internet".  I clicked the option that says " is this not your ID" (it was my ID listed) but I clicked no anyway.  This took me to another sign in page.  I signed in.......clicked connect later and ever

ything started working perfectly.  So weird.  HOPE this helps someone.  

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Adobe Community Professional ,
Aug 01, 2021 Aug 01, 2021

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LATEST

Elements 14 is discontinued.

 

See below for instructions on installing Elements 2021 or higher.

 

[Discussion locked by moderator.]

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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