We are sorry for the inconvenience that it has caused to you, let me check the details of the case and I would expedite it for you. I would also request you to share your contact number in a private message, in case we need to contact you.
I had tried EVERYTHING. I reinstalled. Got message to sign in and it stated "cannot connect to internet". I clicked the option that says " is this not your ID" (it was my ID listed) but I clicked no anyway. This took me to another sign in page. I signed in.......clicked connect later and ever
ything started working perfectly. So weird. HOPE this helps someone.