Elements 2022: Error 199 on the installation

New Here ,
Oct 09, 2021 Oct 09, 2021

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Dear all, 

 

I habe Adobe Cloud and Elements 2021. I tryed to install Element 2022. I have the error 199 during the installation. See the log.

 

All the tips from the community cannot help.

 

I'm using Windows 10 64 Bit.

 

I hope someone of you have an idea.

 

Best regards,

Blandyna

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Adobe Community Professional ,
Oct 09, 2021 Oct 09, 2021

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photoshop elements 2022 is already installed. 

 

don't use a shortcut. check your install directory.

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New Here ,
Oct 09, 2021 Oct 09, 2021

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Hi,

 

I had the version 2022 and deinstalled it. I had some trouble with my Windows. I yet I cannot install Element 2022 from new. I have nothing i my install folder.

 

And yet? Some idea?

Thankx for help..

Blandyna

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Adobe Community Professional ,
Oct 09, 2021 Oct 09, 2021

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you'll need to run the cleaner per http://www.adobe.com/support/contact/cscleanertool.html

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New Here ,
Oct 09, 2021 Oct 09, 2021

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Hi,

 

I tryed this too. The cleaner don't show Elements in the list. How I can to clean up the installation manually?

 

Thankx for an idea!

 

Blandyna

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Adobe Community Professional ,
Oct 09, 2021 Oct 09, 2021

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New Here ,
Oct 10, 2021 Oct 10, 2021

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Hi...

 

And after all of these steps, I haven't the line with Elements in the Cleaner Tool. 

Do know the registry records or some another way to clean my system for a new installation of Element 2022? Elements 2021 haven't the problems.

 

Best regards,

Blandyna

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New Here ,
Oct 10, 2021 Oct 10, 2021

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Unter Elements 2021 I have another install screen. Unter 2022 only this . But I haven't any installation 😞

Blandyna_0-1633850847036.png

 

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Adobe Community Professional ,
Oct 10, 2021 Oct 10, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Oct 10, 2021 Oct 10, 2021

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LATEST

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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