I get error code 50, "installation failed" when trying to install. I have deleted past versions of Elements and creative cloud from my desktop. It is not resolved after restarting the computer. Saw no app data. What are my next trouble shooting steps?
Error code 50 indicates that some core components failed to install.
SOLUTION
Try the following solutions in order. Continue to the next solution only if a previous solution doesn't resolve the problem.
Close the browser, and try to install the app again.
Restart your machine, and install the app again.
Uninstall the app and try to install the app again.
Advanced troubleshooting steps: Review the ACC.log file, and check which path is locked. Close the file or folder on your device, and retry the installation. To check the ACC.log file, do the following:
Navigate to C:\Users\[User Name]\AppData\Local\Temp\CreativeCloud\ACC.
Open the file ACC.log.
Search for the following error in the log file: LockedFilesWithProcesses. For example, you might see something like the following. The name of the affected file that you need to close is displayed at the end of the error log. In the following example, the user needs to close the file chrome.exe. LockedFilesWithProcesses: ADC : C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS : chrome.exe
Go to the file using the given path, and close it inTask Manager.
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