• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Elements 2023 Install Failure

New Here ,
Nov 29, 2022 Nov 29, 2022

Copy link to clipboard

Copied

I get error code 50, "installation failed" when trying to install.  I have deleted past versions of Elements and creative cloud from my desktop. It is not resolved after restarting the computer.  Saw no app data.  What are my next trouble shooting steps? 

TOPICS
Installation

Views

421

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 29, 2022 Nov 29, 2022

Copy link to clipboard

Copied

LATEST

make sure your computer meets specs, https://www.adobe.com/products/photoshop-elements/tech-specs.html

 

ONLY if it does, procede to:

 

 

Error code 50 indicates that some core components failed to install. 

SOLUTION

Try the following solutions in order. Continue to the next solution only if a previous solution doesn't resolve the problem.

  • Close the browser, and try to install the app again.

  • Restart your machine, and install the app again.

  • Uninstall the app and try to install the app again.

  • Advanced troubleshooting steps: Review the ACC.log file, and check which path is locked. Close the file or folder on your device, and retry the installation. To check the ACC.log file, do the following:

     
    • Navigate to C:\Users\[User Name]\AppData\Local\Temp\CreativeCloud\ACC.
    • Open the file ACC.log.
    • Search for the following error in the log file: LockedFilesWithProcesses. For example, you might see something like the following. The name of the affected file that you need to close is displayed at the end of the error log. In the following example, the user needs to close the file chrome.exe.
      LockedFilesWithProcesses: ADC : C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS : chrome.exe
    • Go to the file using the given path, and close it in Task Manager.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines