Elements NOT accepting serial number CD install

New Here ,
Aug 30, 2022 Aug 30, 2022

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Added a neew Mac - installing Elements 2020 on it but does not accept serial number. I installed from the CD. I tried eliminating the two files in the LIBRARY but now Elements is just paused at the first "workspace choice,"  page.  Thanks.

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Community Expert ,
Aug 31, 2022 Aug 31, 2022

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Moving thread to the Download & Install forum from Using the Community

 

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Community Expert ,
Aug 31, 2022 Aug 31, 2022

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Community Expert ,
Aug 31, 2022 Aug 31, 2022

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assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

 

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual). and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file. that won't work even though photoshop is included in that suite. you must use the (correct) suite's installation file (and you can choose to only install one program from the suite).

 

here's official info about that error, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

 

if you're seeing some other message, explain or better, embed a screenshot of the message.

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