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Email link to download apps not working

New Here ,
Apr 23, 2020 Apr 23, 2020

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Hi all, sorry if this is a really obvious question. I need some help with downloading my CC apps as the email link just isn't working. When I click 'download' next to the app, it takes me to the 'send me the link' page. I then put my email address in and send the link to myself. But when I open the email, it just takes me back to the SAME 'send me the link' page. I've tried copying the link before sending the email but that takes me to the same page as well. I've tried this several times on both my Chromebook and iPad Pro and get the same result. I can't find any option to just download straight from the 'Apps' page as the download link just makes me do the email thing. I'm so frustrated with this, could anyone tell me what the issue would be or how to solve it? It should at least work on one of my computers right? I've looked through the download help pages but even the links there to 'download the app directly' take me back to the same email page.

The apps I've been trying to download are Creative Cloud, InDesign, Photoshop and Illustrator.

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Creative Cloud , Installation

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correct answers 1 Correct answer

LEGEND , Nov 29, 2020 Nov 29, 2020

The original poster was making a key mistake, of trying to install Creative Cloud on Chromebook and iPad Pro. But Creative Cloud is for Windows 10 and mac OS only.  I think you may be making the same mistake. Very important to check system requirements before buying.

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Community Expert ,
Apr 23, 2020 Apr 23, 2020

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New Here ,
Nov 29, 2020 Nov 29, 2020

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Hi I'm having this exact same problem . I can only try so many times before I give up. Tried both links within the comments . Can I ask if you managed to sort it and how you did it . It will let me buy it and use it but it's not allowing me to download the desktop version on my cromebook . It's very annoying 

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LEGEND ,
Nov 29, 2020 Nov 29, 2020

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The original poster was making a key mistake, of trying to install Creative Cloud on Chromebook and iPad Pro. But Creative Cloud is for Windows 10 and mac OS only.  I think you may be making the same mistake. Very important to check system requirements before buying.

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New Here ,
Feb 18, 2023 Feb 18, 2023

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Yes, but as well I have a Windows device and still it responded the same way most of these other customers have described it. 

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Community Expert ,
Feb 18, 2023 Feb 18, 2023

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@Vanya28475641oc85 

 

what problem are you having and what os version does your windows device have?

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Community Expert ,
Feb 18, 2023 Feb 18, 2023

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What to do when you have a subscription (and an alternate download link)
https://community.adobe.com/t5/download-install-discussions/after-effects-set-up-wont-install/td-p/1...

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LEGEND ,
Feb 19, 2023 Feb 19, 2023

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LATEST

If your Windows device is in "S mode", this stops you installing apps.

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