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Empêcher l'installation forcée de Substance 3D

New Here ,
Dec 03, 2022 Dec 03, 2022

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Bonjour,

Creative Cloud essaie régulièrement de télécharger et installer Substance 3D, alors que je n'ai rien demandé et que je n'ai pas l'utilité de ce soft.

A chaque fois j'annule le download... et il se relance quelques jours plus tard 😕

Y-a-t-il un moyen de désactiver cette fonctionnalité ?

Merci !

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Creative Cloud , Installation

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correct answers 1 Correct answer

Community Expert , Dec 04, 2022 Dec 04, 2022

no matter what you think/know you have, you need to confirm it's also what adobe thinks.  so, assuming you checked your account.

 

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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Community Expert ,
Dec 03, 2022 Dec 03, 2022

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check your account and make sure you do not have a substance 3d plan, https://account.adobe.com

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New Here ,
Dec 03, 2022 Dec 03, 2022

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Hello,
I have the Photography package, but Creative Cloud keeps trying to install a trial version of Substance 3D.

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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no matter what you think/know you have, you need to confirm it's also what adobe thinks.  so, assuming you checked your account.

 

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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New Here ,
Dec 23, 2022 Dec 23, 2022

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I have no Substance plan activated but regulary (15-20 days) Substance 3D try to download and install.
I hav already reset CC, but the problem still remain.

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Community Expert ,
Dec 23, 2022 Dec 23, 2022

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i've never seen that.

 

have you ever installed a substance app?

 

what exactly do you see, just a notice similar to an update notice?

 

do you have auto-updates enabled in your cc desktop app?

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