Erreur attribution licence

New Here ,
Aug 31, 2021 Aug 31, 2021

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Bonjour,

Il y a 3 mois, j'utilise ma licence illustrator sur un nouveau PC.

Hier j'ai reçu le message suivant à l'ouverture d'Illustrator :

antoine5CCF_0-1630415251786.jpeg

Or je dispose bien d'une licence en cours de validité, valable jusqu'au 19 novembre :

antoine5CCF_1-1630415377564.jpeg

Et cette licence est bien affecté au bon utilisateur dans la console d'administration : 

antoine5CCF_2-1630415440185.png

 

Pour continuer de travailler, je suis aujourd'hui en version d'évaluation qui expire sous 7 jours !

HELP !! JE SUIS PERDU...

 

Merci pour votre aide.

 

 

TOPICS
Activation , Creative Cloud , Installation

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Adobe Community Professional ,
Aug 31, 2021 Aug 31, 2021

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LATEST

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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