Erro C301

[alyonas80863638]

Eu formatei meu computador e fui tentar reinstalar os programas da Creative Cloud, porém agora, aparece essa mensagem:

Não sei mais o que fazer, isso acontece com TODOS os programas da Adobe.

[Bani Verma · Accepted solution]

Hi Alyonas80863638,

As you have mentioned you are unable to install Adobe Creative cloud apps as it fails with an error code "C301",

I would recommend you to uninstall the Microsoft Visual C++ Redistributable 2015, see the steps on how to do that in the below help document:

Errors "Exit Code 6" and "Exit Code 7" installing Adobe CS6, CS5.5, CS5, Premiere Elements, and Phot...

Once uninstalled, use the below link to manually download and install Microsoft Visual C++ Run-time 2015:

Download Visual C++ Redistributable for Visual Studio 2015 from Official Microsoft Download Center

Let us know if this helps.

[alyonas80863638]

Thank you so much for that!! Just solve my problem.

[Bani Verma]

You're Welcome!

[Mobius Strip]

Pretty sure that's not going to work on my Mac.

[keizer1]

my point excactly

[wdburgdorf]

I have the same error, but no Visual Studio 2015 installed. But 2008, 2010, 2012, 2013 and 2017. What now?

[Bani Verma]

Hi Wdburgdorf,

As you are getting error 'Error code 301' while installing Creative Cloud apps, and you don't see Microsoft Visual C++ Redistributable 2015 installed in your machine.

I would recommend performing the steps shared in my reply above on Microsoft Visual C++ Redistributable 2013 and Microsoft Visual C++ Redistributable 2017.

Use the following link to download them: https://support.microsoft.com/en-in/help/2977003/the-latest-supported-visual-c-downloads

Let us know if this helps.

[wdburgdorf]

Meanwhile I have been able to uninstall and then reinstall CC - without trying to install any new C++. I used the Cleaner Tool to uninstall, it was not possible without that tool.

[ysaintlary]

Hi,

I had the same issue on Windows 10.

Tried the above instructions (uninstall all Visual C++ then install 2015 version).

What worked: Repair "Adobe creative cloud" from the configuration panel (where you can uninstall or modifiy a program). It took a while and nothing seamed to happen for 10 or 15 minutes. It exited my adobe creative cloud software. I tried to launch it again and then the update ran without any error.

Yves

[haydenv23823563]

I am on the latest Mac OS and im still having issues updating and installing my adobe apps keeps giving error 301

[brunoarchier]

I have the exact same problem, and I am on the latest mac. I see no solution.

[Andy White]

Hi Bruno, Im experiencing the eact same issue on Mac (10.15.2) - did you find a solution yet?

[brunoarchier]

Hello Spectre. 

After several days it finally worked by itself.

I did nothing else but wait. I hope it will work for you as well. Good luck!

[Andy White]

Hi Hayden, I'm currently getting the exact same issue on Mac - did you find a fix?

[keizer1]

i see the people with mac arent getting any answers

[nashwaak]

This is very disappointing: saw Error 301 on my Mac, tried reinstalling Creative Cloud from a fresh download, but the error persisted, so ended up here… finding that the best Mac solution available is to simply wait and hope it goes away. Generally expect more from Adobe software than bugs that may or may not go away with time.

[Jeffrey_A_Wright]

Nashwaak, I would recommend starting a new discussion as this public forum discussion thread is regarding people encountering Error 301 on Windows.  The solutions offered are not applicable for macOS.

[anac18147093]

Hi,

I tryed all the suggestion refered here and nothing worked with me. Any other option I can try to solve this error?

Ana

[Gerry Mander]

Delete the Adobe software and buy some that works.

[Jeffrey_A_Wright]

Ana, are you also receiving Error 301?  The public discussion thread you responded to was last active in 2018.  I would recommend either contacting our support team at https://helpx.adobe.com/contact.html for direct assistance or starting a new public forum discussion with the specific errors you are facing and the steps you have implemented to resolve the error.

[StooMetz902]

I used this and it completely fixed the issue for me.

https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html