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Error 127

New Here ,
Mar 02, 2020 Mar 02, 2020

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Hi,

I already read all the posts about this argument but I can't resolve this error, so please help me!

 

this from install.log:

 

03/02/20 22:40:53:090 | [FATAL] | 1694 | HDSetup | HDPIM | ExtractManager | | HDPIM | 30751 | 0 | Error occurred in extract of package (Name: AdobePhotoshop21-Core Version: 21.1.0.106). Error code: '127'

- 1 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Error occurred in extract of package (Name: AdobePhotoshop21-Core Version: 21.1.0.106). Error code: '127'

 

steps I have already done:

- I have a new installation of Mac Os Catalina at least upgrade;

- I dowloaded adobe cloud but the only app that I installed is acrobat DC, all the others app give me the error above

- I checked permission of the folder .adobeTemp it is set on system:write and read (needs other?)

- No antivirus installed

- No firewall active

- Disabled Gatepeeker ( spctl --status > assessments enabled)

- ethernet and not wifi tried

 

what else? any idea?

maybe are there direct link of the apps?

thanks to anyone helps me

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Community Expert ,
Mar 02, 2020 Mar 02, 2020

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I think this is a permissions & security settings issues.  See the correct answer below.

https://community.adobe.com/t5/photoshop/photoshop-2020-21-0-2-on-macos-catalina-10-15-1-file-save-d...

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 02, 2020 Mar 02, 2020

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Thank you for your answer but Creative Cloud has already all permission in 

setting/security and privacy/privacy tab/ >file and folder: Creative CLoud

 

I try to give permission to all the disk for Creative Cloud, now the message is:

Exit Code: 116
-------------------------------------- Summary --------------------------------------
 - 3 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Fatal Error '116' occurred while download
FATAL: Fatal Error '116' occurred while download
FATAL: Error occurred in download of package (Name: AdobePhotoshop21-Core Version: 21.1.0.106). Error code: '116' 

 

 

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Community Expert ,
Mar 02, 2020 Mar 02, 2020

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Error 116 occurs when the download is interrupted and gets corrupted, for more information on this error see: Creative Cloud download and install errors.

 

Something is interfering with the 3 step download and install process.  But what I don't know.

Anti-virus is a common culprit.  But you don't have one. 

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html

 

When all else fails, contact technical support via online chat.

Log-in with a browser that accepts cookies and does not have script blockers.

https://helpx.adobe.com/contact.html

 

Click the chat bot icon (lower right) and type AGENT followed by enter key.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 15, 2020 Aug 15, 2020

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Hi,

 

I am facing the same issue. How did you solve this?

I upgraded to Catalina. Indesign 2018 doesn't want to open anymore and all application upgrades (indesign, photoshop, illustrator) fail with a 127 error.

 

- permissions for indesign, adobe creative cloud and creative cloud helper are set to "full disk"

- Cant seem to find the adobetemp folder. I tried to type a few variations of "/.adobeTemp" into "go to folder", but this didnt work.

- there is no firewall or virusscan installed

 

Ref: 

Macbook pro 15" mid 2012

 

 

 

 

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New Here ,
Nov 14, 2022 Nov 14, 2022

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Why is this marked SOLVED ??? It is by no means solved. Some Macs running Catalina cannot install certain apps and nothing has been done to resolve this problem.

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Community Expert ,
Nov 14, 2022 Nov 14, 2022

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catalina's not compatible with current adobe software.

 

what cc version are you trying to install?

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Community Beginner ,
Nov 14, 2022 Nov 14, 2022

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Catalina is the OS that specifically has this problem. Attempting to install basically anything (other than Premiere) fails. Specifically v22.2 of ME and AE.

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Community Expert ,
Nov 14, 2022 Nov 14, 2022

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Community Beginner ,
Nov 14, 2022 Nov 14, 2022

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I am both Compy23986210or70 and this User. We have a team account and since updating machines to 2022 versions of software we have had many different issues. We won't be upgrading to the latest because that is a fool's move.

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Community Expert ,
Nov 14, 2022 Nov 14, 2022

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Make sure your computer meets the minimum CPU & GPU requirements. Most current versions of Creative Cloud apps work on:

  • Windows 11 (64-bit), Windows 10 versions 21H2, 21H1, 20H2, (LTSB branches are not supported;)
  • macOS 13 (Ventura), 12 (Monterey), 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

https://helpx.adobe.com/creative-cloud/system-requirements.html

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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