• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
23

Error 16 on Windows 11 AFTER modifying permissions

Community Beginner ,
Nov 05, 2023 Nov 05, 2023

Copy link to clipboard

Copied

I am attempting to install PSE 24 on Windows 11. I have gone through all the support for Windows 10 as to changing permissions on the Adobe PCD folder and the SLStore folder as detailed on the "Resolve Configuration Errors" page successfully.  I have uninstalled any previous installation attempts. I was able to successfully install the Creative Cloud application. The only thing I have NOT been able to do is change the status of the SLStore folder in read only - in the check box, there are 3 options for Windows 11 that I do not see on other versions - empty box, blue check or blue minus. No matter what I attempt, the blue minus persists so I do not know if that is part of the issue or not. Any help would be appreciated.

TOPICS
Creative Cloud , Installation

Views

195

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 05, 2023 Nov 05, 2023

Copy link to clipboard

Copied

use chat to contact adobe support so they can connect to your computer and fix that.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 06, 2023 Nov 06, 2023

Copy link to clipboard

Copied

LATEST

Wookiemouse, do you have any other Adobe software installed? If not, then please rename the SLStore folder located at ProgramData\Adobe\.  When you try installing Photoshop Elements 2024, is a new SLStore folder created?

 

For more information on Configuration Error 16, see https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines