Error 201

New Here ,
Apr 07, 2014 Apr 07, 2014

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I was installing Creative Cloud in order to use Adobe Premiere Trial when code error 201 showed up. What can I do?

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Creative Cloud , Installation

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correct answers 1 Correct answer

Adobe Employee , Apr 07, 2014 Apr 07, 2014
Qwertjohnson did you pause the download or face stability difficulties with your Internet connection?  Error 201 indicates that the download of the installation files was unable to be resumed successfully.  I would recommend utilizing a different Internet connection.  If you are connected via WiFi try a wired connection.  If you are connected via a wired connection then please try a different cable.

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New Here ,
Apr 09, 2015 Apr 09, 2015

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I am currently experiencing this issue on my works internet connection.

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New Here ,
Apr 19, 2015 Apr 19, 2015

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I had this issue when first creating an adobe account, The problem was fixed by simply verifying my account via email...

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Community Beginner ,
Apr 28, 2015 Apr 28, 2015

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Error 201: stuck at 26% download.

Disabled AVG shields & retry = works.  So more likely to be your AV or Firewall than a connection issue. Good luck.

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New Here ,
May 21, 2015 May 21, 2015

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problemma risolto

Nella finestra di dialogo "Proprietà Internet" selezionare la scheda "Connessioni" e fare clic sul pulsante "Impostazioni LAN" e si otterrà la finestra di dialogo "Local Area Network (LAN)".

Assicurarsi che nessuna delle opzioni vengono controllati contrassegnati. Fare clic su OK e poi su OK di nuovo.

Provare a scaricare sul desktop app Adobe Creative Cloud dal link sottostante e installarlo.

Gratis Creative Cloud | Scarica Adobe Creative Cloud di prova gratuita

Grazie,

Parag

PS: Per aprire Proprietà Internet, fare clic su Start, digitare Esegui e fare clic su di esso. Una volta che si ottiene il dialogo Esegui tipo scatola inetcpl.cpl e cliccare su OK.

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New Here ,
May 26, 2015 May 26, 2015

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thank you

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New Here ,
May 27, 2015 May 27, 2015

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I'm facing the same problem here: I tried to install in many different ways, I followed all the guides at the support site and neither helped me, I still can't install on my machine (windows 7)

any clue?

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Explorer ,
Jun 10, 2015 Jun 10, 2015

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Please see this post where I wrote about a workaround to install CC Desktop: https://forums.adobe.com/thread/1863066

To brazilian friends: Aos amigos do Brazil, consulte este post onde eu escrevi sobre uma solução alternativa para instalar de CC Desktop: https://forums.adobe.com/thread/1863065

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New Here ,
Jul 09, 2015 Jul 09, 2015

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Thank you very much, Leandro! It worked for me! I was going crazy....

Muito obrigado, Leandro! Salvou a pátria! Já estava ficando doido! Problema resolvido.

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Community Beginner ,
Jul 17, 2015 Jul 17, 2015

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Olá Marcio. Tudo bem?

Como tu resolvestes este erro 201???

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Explorer ,
Jul 18, 2015 Jul 18, 2015

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Hi!

See also this post in english (ok, not so good english) with the instructions about that I done to fix this issue: error 201 on installing Adobe Creative Cloud.

I hope works fine with you too.

Enjoy.

Leandro Campos.

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Community Beginner ,
Jul 27, 2015 Jul 27, 2015

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Muito obrigado Leandro mas NADA resolveu.

Fui obrigado a formatar a máquina.

ABraços

On Sat, Jul 18, 2015 at 11:28 AM, leandrocamposbr <forums_noreply@adobe.com>

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Community Beginner ,
Jul 27, 2015 Jul 27, 2015

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Muito obrigado Leandro mas NADA resolveu.

Fui obrigado a formatar a máquina.

ABraços

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New Here ,
Aug 14, 2015 Aug 14, 2015

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ok good stuff. i got CC now which is already a big step, however it needs an update and well that update has the same crash-.- any work arounds for that?

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New Here ,
Aug 08, 2015 Aug 08, 2015

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Pessoal, no meu caso o que resolveu o problema foi desinstalar no Painel de Controle o programa Warshaw da GAS Tecnologia.

Eu uso Itau e ele é instalado com o Guardiao Itau.

Pelo que fala o erro 201 é algo com conexao de rede. E este programa interfere na comunicacao.

Tentei tirar o G-Buster mas ele nao esta no Painel de Controle. Entao ele eu deixei.

Isso tudo no Windows 10.

Apos desinstalar e reiniciar, o CC instalou a atualizacao finalmente!

Espero ajudar...

abs!

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New Here ,
Nov 09, 2015 Nov 09, 2015

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Hey guys,

For me, the only thing that worked was installing HotSpot Shield, and letting it run while I tried downloading CC.  I don't use Hotspot shield very often, as it seems to slow down my connection pretty drastically, but in a few cases such as this, it gets the job done.

Hope this helps!

-------

E ae pessoal,

Estava tendo o mesmo problema, e a única coisa que funcionou para mim foi instalar um programa chamado Hotspot Shield, e deixar ele ligado durante o download do CC.  Não gosto de deixar o Hotspot Shield ligado sempre - ele deixa a conexão bem mais devagar.  Mas em certos casos (como a do erro 201), ele resolve o problema.

Espero que ajude!

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New Here ,
Nov 28, 2015 Nov 28, 2015

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I'm in the same boat with error 201. I see lots of 403 error in the log.

11/28/15 18:17:34:665 | [ERROR] |  |  |  |  |  |  | 11584 | The error has come and the http error code is - 403

11/28/15 18:17:34:666 | [ERROR] |  |  |  |  |  |  | 11584 | Failed to send the request to server to get the response - 403

11/28/15 18:17:34:666 | [ERROR] |  |  |  |  |  |  | 11584 | the download job (0) failed to execute. The job state is STOPPED_STATE

11/28/15 18:17:34:666 | [ERROR] |  |  |  |  |  |  | 11584 | the download job (0) failed to execute. The job state is ERROR_STATE

11/28/15 18:17:34:666 | [INFO] |  |  |  |  |  |  | 11584 | WorkerThread::ThreadProc Current job is in Error State which is not recoverable

11/28/15 18:17:34:768 | [ERROR] |  |  |  |  |  |  | 12452 | The error has come and the http error code is - 403

11/28/15 18:17:34:769 | [ERROR] |  |  |  |  |  |  | 12452 | Failed to send the request to server to get the response - 403

11/28/15 18:17:34:769 | [ERROR] |  |  |  |  |  |  | 12452 | the download job (0) failed to execute. The job state is STOPPED_STATE

11/28/15 18:17:34:769 | [ERROR] |  |  |  |  |  |  | 12452 | the download job (0) failed to execute. The job state is ERROR_STATE

11/28/15 18:17:34:769 | [INFO] |  |  |  |  |  |  | 12452 | WorkerThread::ThreadProc Current job is in Error State which is not recoverable

11/28/15 18:17:34:843 | [ERROR] |  |  |  |  |  |  | 8908 | The error has come and the http error code is - 403

11/28/15 18:17:34:843 | [ERROR] |  |  |  |  |  |  | 140 | The error has come and the http error code is - 403

11/28/15 18:17:34:843 | [ERROR] |  |  |  |  |  |  | 12452 | The error has come and the http error code is - 403

11/28/15 18:17:34:843 | [ERROR] |  |  |  |  |  |  | 8908 | Failed to send the request to server to get the response - 403

11/28/15 18:17:34:843 | [ERROR] |  |  |  |  |  |  | 140 | Failed to send the request to server to get the response - 403

11/28/15 18:17:34:844 | [ERROR] |  |  |  |  |  |  | 12452 | Failed to send the request to server to get the response - 403

11/28/15 18:17:34:844 | [ERROR] |  |  |  |  |  |  | 8908 | the download job (0) failed to execute. The job state is STOPPED_STATE

11/28/15 18:17:34:844 | [ERROR] |  |  |  |  |  |  | 140 | the download job (0) failed to execute. The job state is STOPPED_STATE

11/28/15 18:17:34:844 | [ERROR] |  |  |  |  |  |  | 12452 | the download job (1) failed to execute. The job state is STOPPED_STATE

11/28/15 18:17:34:844 | [ERROR] |  |  |  |  |  |  | 8908 | the download job (0) failed to execute. The job state is ERROR_STATE

11/28/15 18:17:34:844 | [ERROR] |  |  |  |  |  |  | 140 | the download job (0) failed to execute. The job state is ERROR_STATE

11/28/15 18:17:34:844 | [ERROR] |  |  |  |  |  |  | 12452 | the download job (1) failed to execute. The job state is ERROR_STATE

11/28/15 18:17:34:844 | [INFO] |  |  |  |  |  |  | 8908 | WorkerThread::ThreadProc Current job is in Error State which is not recoverable

11/28/15 18:17:34:844 | [INFO] |  |  |  |  |  |  | 140 | WorkerThread::ThreadProc Current job is in Error State which is not recoverable

11/28/15 18:17:34:844 | [INFO] |  |  |  |  |  |  | 12452 | WorkerThread::ThreadProc Current job is in Error State which is not recoverable

11/28/15 18:17:34:927 | [ERROR] |  |  |  |  |  |  | 8908 | The error has come and the http error code is - 403

11/28/15 18:17:34:927 | [ERROR] |  |  |  |  |  |  | 11060 | The error has come and the http error code is - 403

11/28/15 18:17:34:927 | [ERROR] |  |  |  |  |  |  | 140 | The error has come and the http error code is - 403

11/28/15 18:17:34:927 | [ERROR] |  |  |  |  |  |  | 8908 | Failed to send the request to server to get the response - 403

11/28/15 18:17:34:927 | [ERROR] |  |  |  |  |  |  | 11060 | Failed to send the request to server to get the response - 403

11/28/15 18:17:34:927 | [ERROR] |  |  |  |  |  |  | 140 | Failed to send the request to server to get the response - 403

11/28/15 18:17:34:927 | [ERROR] |  |  |  |  |  |  | 8908 | the download job (1) failed to execute. The job state is STOPPED_STATE

11/28/15 18:17:34:928 | [ERROR] |  |  |  |  |  |  | 11060 | the download job (0) failed to execute. The job state is STOPPED_STATE

11/28/15 18:17:34:928 | [ERROR] |  |  |  |  |  |  | 140 | the download job (1) failed to execute. The job state is STOPPED_STATE

11/28/15 18:17:34:928 | [ERROR] |  |  |  |  |  |  | 8908 | the download job (1) failed to execute. The job state is ERROR_STATE

11/28/15 18:17:34:928 | [ERROR] |  |  |  |  |  |  | 11060 | the download job (0) failed to execute. The job state is ERROR_STATE

11/28/15 18:17:34:928 | [ERROR] |  |  |  |  |  |  | 140 | the download job (1) failed to execute. The job state is ERROR_STATE

11/28/15 18:17:34:928 | [INFO] |  |  |  |  |  |  | 8908 | WorkerThread::ThreadProc Current job is in Error State which is not recoverable

11/28/15 18:17:34:928 | [INFO] |  |  |  |  |  |  | 11060 | WorkerThread::ThreadProc Current job is in Error State which is not recoverable

11/28/15 18:17:34:928 | [INFO] |  |  |  |  |  |  | 140 | WorkerThread::ThreadProc Current job is in Error State which is not recoverable

11/28/15 18:17:34:993 | [ERROR] |  |  |  |  |  |  | 12328 | The error has come and the http error code is - 403

11/28/15 18:17:34:993 | [ERROR] |  |  |  |  |  |  | 12328 | Failed to send the request to server to get the response - 403

11/28/15 18:17:34:993 | [ERROR] |  |  |  |  |  |  | 12328 | the download job (0) failed to execute. The job state is STOPPED_STATE

11/28/15 18:17:34:993 | [ERROR] |  |  |  |  |  |  | 12328 | the download job (0) failed to execute. The job state is ERROR_STATE

11/28/15 18:17:34:993 | [INFO] |  |  |  |  |  |  | 12328 | WorkerThread::ThreadProc Current job is in Error State which is not recoverable

11/28/15 18:17:35:021 | [ERROR] |  |  |  |  |  |  | 8684 | The error has come and the http error code is - 403

11/28/15 18:17:35:021 | [ERROR] |  |  |  |  |  |  | 8684 | Failed to send the request to server to get the response - 403

11/28/15 18:17:35:021 | [ERROR] |  |  |  |  |  |  | 8684 | the download job (0) failed to execute. The job state is STOPPED_STATE

11/28/15 18:17:35:021 | [ERROR] |  |  |  |  |  |  | 8684 | the download job (0) failed to execute. The job state is ERROR_STATE

11/28/15 18:17:35:021 | [INFO] |  |  |  |  |  |  | 8684 | WorkerThread::ThreadProc Current job is in Error State which is not recoverable

11/28/15 18:17:35:033 | [ERROR] |  |  |  |  |  |  | 8908 | The error has come and the http error code is - 403

11/28/15 18:17:35:034 | [ERROR] |  |  |  |  |  |  | 140 | The error has come and the http error code is - 403

11/28/15 18:17:35:034 | [ERROR] |  |  |  |  |  |  | 11060 | The error has come and the http error code is - 403

11/28/15 18:17:35:034 | [ERROR] |  |  |  |  |  |  | 8908 | Failed to send the request to server to get the response - 403

11/28/15 18:17:35:034 | [ERROR] |  |  |  |  |  |  | 140 | Failed to send the request to server to get the response - 403

11/28/15 18:17:35:034 | [ERROR] |  |  |  |  |  |  | 11060 | Failed to send the request to server to get the response - 403

11/28/15 18:17:35:034 | [ERROR] |  |  |  |  |  |  | 8908 | the download job (2) failed to execute. The job state is STOPPED_STATE

11/28/15 18:17:35:034 | [ERROR] |  |  |  |  |  |  | 140 | the download job (2) failed to execute. The job state is STOPPED_STATE

11/28/15 18:17:35:034 | [ERROR] |  |  |  |  |  |  | 11060 | the download job (1) failed to execute. The job state is STOPPED_STATE

11/28/15 18:17:35:034 | [ERROR] |  |  |  |  |  |  | 8908 | the download job (2) failed to execute. The job state is ERROR_STATE

11/28/15 18:17:35:034 | [ERROR] |  |  |  |  |  |  | 140 | the download job (2) failed to execute. The job state is ERROR_STATE

11/28/15 18:17:35:034 | [ERROR] |  |  |  |  |  |  | 11060 | the download job (1) failed to execute. The job state is ERROR_STATE

11/28/15 18:17:35:034 | [INFO] |  |  |  |  |  |  | 8908 | WorkerThread::ThreadProc Current job is in Error State which is not recoverable

11/28/15 18:17:35:035 | [INFO] |  |  |  |  |  |  | 140 | WorkerThread::ThreadProc Current job is in Error State which is not recoverable

11/28/15 18:17:35:035 | [INFO] |  |  |  |  |  |  | 11060 | WorkerThread::ThreadProc Current job is in Error State which is not recoverable

11/28/15 18:17:35:087 | [ERROR] |  |  |  |  |  |  | 12328 | The error has come and the http error code is - 403

11/28/15 18:17:35:087 | [ERROR] |  |  |  |  |  |  | 12328 | Failed to send the request to server to get the response - 403

11/28/15 18:17:35:087 | [ERROR] |  |  |  |  |  |  | 12328 | the download job (1) failed to execute. The job state is STOPPED_STATE

11/28/15 18:17:35:088 | [ERROR] |  |  |  |  |  |  | 12328 | the download job (1) failed to execute. The job state is ERROR_STATE

11/28/15 18:17:35:088 | [INFO] |  |  |  |  |  |  | 12328 | WorkerThread::ThreadProc Current job is in Error State which is not recoverable

11/28/15 18:17:35:125 | [ERROR] |  |  |  |  |  |  | 8684 | The error has come and the http error code is - 403

11/28/15 18:17:35:125 | [ERROR] |  |  |  |  |  |  | 8684 | Failed to send the request to server to get the response - 403

11/28/15 18:17:35:125 | [ERROR] |  |  |  |  |  |  | 8684 | the download job (1) failed to execute. The job state is STOPPED_STATE

11/28/15 18:17:35:125 | [ERROR] |  |  |  |  |  |  | 8684 | the download job (1) failed to execute. The job state is ERROR_STATE

11/28/15 18:17:35:125 | [INFO] |  |  |  |  |  |  | 8684 | WorkerThread::ThreadProc Current job is in Error State which is not recoverable

11/28/15 18:17:35:157 | [ERROR] |  |  |  |  |  |  | 8908 | The error has come and the http error code is - 403

11/28/15 18:17:35:157 | [ERROR] |  |  |  |  |  |  | 8908 | Failed to send the request to server to get the response - 403

11/28/15 18:17:35:157 | [INFO] |  |  |  |  |  |  | 8908 | the download job (3) is cancelled

11/28/15 18:17:35:174 | [ERROR] |  |  |  |  |  |  | 140 | The error has come and the http error code is - 403

11/28/15 18:17:35:174 | [ERROR] |  |  |  |  |  |  | 11060 | The error has come and the http error code is - 403

11/28/15 18:17:35:174 | [ERROR] |  |  |  |  |  |  | 140 | Failed to send the request to server to get the response - 403

11/28/15 18:17:35:174 | [ERROR] |  |  |  |  |  |  | 11060 | Failed to send the request to server to get the response - 403

11/28/15 18:17:35:174 | [INFO] |  |  |  |  |  |  | 140 | the download job (3) is cancelled

11/28/15 18:17:35:174 | [ERROR] |  |  |  |  |  |  | 11060 | the download job (2) failed to execute. The job state is STOPPED_STATE

11/28/15 18:17:35:174 | [ERROR] |  |  |  |  |  |  | 11060 | the download job (2) failed to execute. The job state is ERROR_STATE

11/28/15 18:17:35:174 | [INFO] |  |  |  |  |  |  | 11060 | WorkerThread::ThreadProc Current job is in Error State which is not recoverable

11/28/15 18:17:35:383 | [ERROR] |  |  |  |  |  |  | 12328 | The error has come and the http error code is - 403

11/28/15 18:17:35:383 | [ERROR] |  |  |  |  |  |  | 12328 | Failed to send the request to server to get the response - 403

11/28/15 18:17:35:383 | [INFO] |  |  |  |  |  |  | 12328 | the download job (2) is cancelled

11/28/15 18:17:35:387 | [ERROR] |  |  |  |  |  |  | 8684 | The error has come and the http error code is - 403

11/28/15 18:17:35:387 | [ERROR] |  |  |  |  |  |  | 8684 | Failed to send the request to server to get the response - 403

11/28/15 18:17:35:387 | [INFO] |  |  |  |  |  |  | 8684 | the download job (2) is cancelled

11/28/15 18:17:35:409 | [ERROR] |  |  |  |  |  |  | 11060 | The error has come and the http error code is - 403

11/28/15 18:17:35:409 | [ERROR] |  |  |  |  |  |  | 11060 | Failed to send the request to server to get the response - 403

11/28/15 18:17:35:409 | [INFO] |  |  |  |  |  |  | 11060 | the download job (3) is cancelled

11/28/15 18:17:35:437 | [INFO] |  |  |  |  |  |  | 12400 | the download job (0) is cancelled

11/28/15 18:17:35:735 | [INFO] |  |  |  |  |  |  | 8380 | the download job (0) is cancelled

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New Here ,
Dec 01, 2015 Dec 01, 2015

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Having this error cause of proxy-server on my work. But why I can't specify proxy server settings or download direct package?

Money waste for me.

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New Here ,
Jan 26, 2016 Jan 26, 2016

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we're on the same wavelength. same problem here

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Guest
Jun 23, 2016 Jun 23, 2016

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This is what worked for me (also worked previously on an error 43).

Reinstall Adobe Creative Cloud/Desktop App  - fixed error 43 and 201 issue

1. Open Activity monitor and quit all the Adobe processes in order :   Creative Cloud, Adobe Desktop Service, Adobe CEF Helper, CCLibrary, Core Sync, Adobe Installer, Adobe IPC Broker.

2. open Finder ,click  Go >> Go to Folder and type ~/Library/Application Support/Adobe and click on Go

3. Delete AAMUpdater and OOBE folder

4. open Finder ,click  Go >> Go to Folder and type /Library/Application Support/Adobe and click on Go

5. Delete AAMUpdater , Adobe Application Manager and OOBE folder

6. run CC Cleaner tool and remove Adobe Application Manager AdobeCreativeCloudCleanerTool.dmg

7. Click here to download Adobe Application Manager

8. Once you install Adobe Application manager, open Finder ,click  Go >> Utilities

9. Open Adobe Application Manager >> Core >> Adobe Application Manager

10. Once the update is done, you will get the sign in page for CC Desktop app

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Community Beginner ,
Jun 26, 2016 Jun 26, 2016

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Thanks jamesn12375520

That worked for me today (6/26/16). I was searching for an Error code 201 after encountering an installation error.

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New Here ,
Jun 29, 2016 Jun 29, 2016

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Thank you so much!!! After both error 201 & Error 204 yours was the only solution that worked. What a wasted day!

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Community Beginner ,
Jun 29, 2016 Jun 29, 2016

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GENIUS!!! half of the day wasted looking for a proper answer that never arrived, not even from Adobe team. THANK YOU!!!

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New Here ,
Sep 12, 2016 Sep 12, 2016

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Thanks,

I tried everything including your #1 to #6 (even though I had nothing to removed/clean machine + no 'Adobe Application Manager' to remove) and nothing worked.

I continued your listed understanding your process etc (meaning your instructions basically covers everyone from users with apps installed to fresh OS installs like mine).

#7 to #10 Worked exactly as you described (And as an author of technical books I did the very thing I always say not to... I installed 'Adobe Application Manager' jumped ahead and thought "huh? what now?! lol - I then returned to your instructions and followed/read them in detail!

I recommend anyone with this issue to follow the instructions (in detail/each step regardless and read everything) that jamesn12375520 posted as I believe it will solve 99% of peoples issues (On a Mac).

Adobe puts it down to a connection issue which it obviously is not.

Good post James and thanks again, I am installing on my MacBook Air and was to lazy yo walk to the study to get my MBP - typing this has taken 10 times longer hahaha.

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Community Beginner ,
Jul 03, 2016 Jul 03, 2016

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For what it's worth, here is what I did to finally fix the issue.  It seemed that the downloaded new version of Creative Cloud Desktop wasn't a version at all and only a link so my MacBook Pro running osx 10.10.5 wasn't connecting to the servers to really make the download.

I tried running the Adobe Creative Cloud Cleaner App (waste of time)

I tried Deleting the OOBE folder (didn't work).

No identified fixes were working for me and like someone else said in one of these threads, I was beating my head against a wall.

I didn't really believe that this was an issue of connectivity on my side but just in case, I uninstalled my firewall, Antivirus etc.  (Waste of time as well and bad security move - although I didn't leave it that way for long.)

Finally in Total Frustration I totally uninstalled and purged everything on my mac that was Adobe. Programs, Temp Files, Playlists.

Then I found a full download of Application Manager, downloaded it, installed it.

Magically it installed and updated to the proper version of Creative Cloud.  However, of the chosen install app's, Photoshop and InDesign wouldn't install. Again a series of Adobe messages that implied I had the problem.  The Error code was 123.

I'm moving in the right direction. I've gone from Error 201 to 123.

On the various threads about Error 123 the focus was different. There, Adobe was insisting that Mac users install the newest version of the Mac OS for it all to work. Naturally some people were upset and there were several corporate IT folks who had pretty strong words about any company that insist that a user update their OS in order to install a new release, particularly without any pre-warning.

Turns out that in the Creative Cloud folders, \Mac HD\Applications\Utilities\Adobe Creative Cloud\HDCore  there are corrupted files.  Following the 123 discussions I downloaded from the Adobe public downloads a new HDCore.dmg.

Deleting the contents of HDCore.dmg with the downloaded files, Photoshop and InDesign installed perfectly.

Now I've a complete clean install.  Naturally all my personalization settings are blow away but at least after many days of no Creative Cloud I'm back.

Bottom Line, Adobe has made updates designed to contact their servers and instead of downloading fully working installs, they get fancy with having a dialog between your computer and the install servers and unless the circumstances are just so, they fail, and tell you it's your fault. Pretty crappy way to run a business.

I'm sorry this is so Mac specific but I've not tried to update Creative Cloud on my Windows PC. Since it's running Windows 10, I rather suspect it will just work but who knows.

jc

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Community Beginner ,
Jul 06, 2016 Jul 06, 2016

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Where did you get the HDCore.dmg from? any link?

Thank you!

NOTE: the funny thing is all these solutions posted by us are in an official Adobe forum and they do nothing. Shame.

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