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Error 206 on MAC re-installation

New Here ,
Jan 22, 2023 Jan 22, 2023

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Hi,
While I'm trying to install (again) on my MAC the Creative Cloud suite I received the error 206 after 3 connection retries, all OK on browser.

I have already tried to follow this instructions but without success.

I have already try to clean all using the Creative Cloud Cleaner tool, but nothing changed.

This error appears with every installation tool (I've tried Creative Cloud, Acrobat, ...)

 

Can you help me?

Thanks in advance

TOPICS
Creative Cloud , Installation

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Community Expert ,
Jan 22, 2023 Jan 22, 2023

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if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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Adobe Employee ,
Jan 23, 2023 Jan 23, 2023

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Hi, 

 

Were you able to resolve the issue with the steps shared? 

Do let us know the outcome. 

 

Thanks 

Kanika 

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