ERROR 306 - 4 UPDATES FAILING

Explorer ,
Dec 15, 2021 Dec 15, 2021

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I am notified that there are 4 downloads available

- PS

-LR

-LR CC

- Camera Raw

But with each one I get the same issue - ERROR 306

I have been to the page that says...

Error code 306: Unable to install/update the product

Error code 306 indicates an installation or an update failure.

Solution

Download the latest version of the installer using direct download links and try again.

I followed through to the CC Download page and downloaded and run the file Creative_Cloud_Set-up

The file appeared to install but when trying the update I get the same errors

 

ANOTHER TRIAL

I returned to the CC Download page and tried the alternive option...

Windows Alternative download

I downloaded the correct file for my laptop...

Windows 10 version 1903 and later
(64-bit)

After downloading I unzipped the ACCCx5_6_0_788 then run the file

Same again, after running and returning to page Creative Cloud Desktop, I tried to install the update.

SAME ERROR 306 for each of the 4 suggested updates, each concluding 'update failed'

 

HELP PLEASE

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correct answers 2 Correct answers

Adobe Community Professional , Dec 16, 2021 Dec 16, 2021
first, reset the cc app: to reset the cc desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R if that fails, try to repair https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall if that fails, do a clean cc install following eac...

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New Here , Jan 17, 2022 Jan 17, 2022
I get this 306 error yeaterday, on PS, Lr, so reinstaling Creative Cloud App not helps, reinstaling Lr same, so i used Iobit Uninstaler, and on unnistalation process, program asked me first try to repair CCA, i did, and everything went perfectly, its fixed problem 

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Adobe Community Professional ,
Dec 15, 2021 Dec 15, 2021

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what is your os version?

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Explorer ,
Dec 15, 2021 Dec 15, 2021

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Sorry

Windows 10 - 64 bit

 

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Explorer ,
Dec 15, 2021 Dec 15, 2021

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Windows 10

64 bit

OS Build - 19043.1348

 

LR Classic 11.0.1

PS 23.0.2

 

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Adobe Community Professional ,
Dec 16, 2021 Dec 16, 2021

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first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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Explorer ,
Dec 16, 2021 Dec 16, 2021

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I contacted support on the chat earlier today, I explained the issue and said I had a programmed update to Windows 11 at 20:30 today. I asked shall I uninstall everything and start again after Windows 11 was installed, the person thought it would be a good idea, so I uninstalled everything using iobit uninstaller program.

 

After doing that I brought forward the Windows 11 upgrade, this is now installed.

 

I therefore was not aware at that time of your post, it wasn't there when I contacted support but I see it now.

 

I am back in my account and looking to reinstall the items in my package, but nothing is happening at this point? I have accessed my Apps and clicked the PS one to install, it just ststes 'getting ready' but nothing happens?

 

Paul

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Explorer ,
Dec 16, 2021 Dec 16, 2021

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I have started from scratch and downloaded Creative_Cloud_Set-up file

 

I then double clicked this file to install

 

It asked to make changes to computer and I clicked Yes

 

Result:

Unable to Sync Install sync component and try again Error code 306 Again.

 

This is so frustrating.

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Adobe Community Professional ,
Dec 16, 2021 Dec 16, 2021

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if you already uninstalled everything cc including the cc app, start with the cleaner step in my previous message. 

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New Here ,
Jan 17, 2022 Jan 17, 2022

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I get this 306 error yeaterday, on PS, Lr, so reinstaling Creative Cloud App not helps, reinstaling Lr same, so i used Iobit Uninstaler, and on unnistalation process, program asked me first try to repair CCA, i did, and everything went perfectly, its fixed problem 🙂

 

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New Here ,
Jun 08, 2022 Jun 08, 2022

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Ramunės , 

 

Your way worked for me as well. I've had Error 306 all the time and just had to reinstall everything. I already had Iobit Uninstaller. 

Thanks

 

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New Here ,
Jul 15, 2022 Jul 15, 2022

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Had the same problem this morning and didn't want to re-install everything and lose all my configs. Thanks, it worked for me. 

 

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New Here ,
Jul 16, 2022 Jul 16, 2022

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This right here! Nothing else worked, thanks a lot homie!

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