Error 500 when trying to access assets/files on website

[daniellep40796046]

I'm getting an Error 500 each and every time I visit the assets page, tried several web browsers.  I also cannot connect to the online chat support for help on this matter.

[Kanikas · Accepted solution]

Hi Danielle,

We're sorry about the issue you are facing. Since when have you been facing this? Did you try a different browser? Also please try to clear the cookies/cache and let us know if that helps!

You may also Contact Customer Care for help and support.

Feel free to update the thread for more questions.

Thanks

Kanika

[daniellep40796046]

I can't event contact support, I get a yellow triangle.  I also can't pull in any assets from the library, says they don't exist. 

[jane-e]

Hi daniellep40796046 , your question has an answer that has been marked as correct. Is your question answered, then, or are you still having the same issue?

[jane-e]

Which Adobe product are you using, daniellep40796046?

Maybe Adobe Muse or Adobe Dreamweaver or something else?

Which assets/files are you trying to access?