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Error 500 when trying to access the creative cloud website

New Here ,
Oct 10, 2023 Oct 10, 2023

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Hello! For some reason everytime I try to access the creative cloud website to download the application it comes up with Error 500: Internal Server Error with the page saying "This page isn't available right now. Try visiting this page again later.". I've tried everything blogs say to fix this (use a different browser, clear cookies and cache, ect) and nothing seems to work. If you have any ideas or know how to fix this issue, let me know ASAP! Thanks.

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correct answers 1 Correct answer

Community Expert , Feb 08, 2024 Feb 08, 2024

if an update fails, you can reset opera and retry - if it's worthwhile for you.  otherwise, just use compatible browser.

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Community Expert ,
Oct 10, 2023 Oct 10, 2023

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Adobe Employee ,
Oct 11, 2023 Oct 11, 2023

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Hi there,

We're sorry about this. Do you mind sharing the link that you are using? Are you on Mac or Windows?

 

-Kanika

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New Here ,
Jan 10, 2024 Jan 10, 2024

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I have a windows computer and am having the same issue as the original poster

 

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Community Expert ,
Jan 10, 2024 Jan 10, 2024

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@John2972197300dv 

 

use the alternative link posted in my previous message

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Community Expert ,
Oct 11, 2023 Oct 11, 2023

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please respond to @KanikaS's question and then try to

 

install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Explorer ,
Feb 07, 2024 Feb 07, 2024

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I can't seem to access Adobe's Creative Cloud either on my browser. It always redirects me to https://www.adobe.com/500 for some reason. When I use a different browser it's completely fine though. The browser I'm currently using is OperaGX. When using Microsoft Edge it works completely fine. 

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Adobe Employee ,
Feb 08, 2024 Feb 08, 2024

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Hi there,

We appreciate you writing in. However as you've mentioned the problem happens only with a particular browser, you may need to check if the browser is updated or if there is any extension blocking the website to launch.

We hope it helps.

Regards,

Shivangi

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Explorer ,
Feb 08, 2024 Feb 08, 2024

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It magically works now. So...not sure what caused it. I reported the issue to Opera as well so. It's fixed now. 

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Community Expert ,
Feb 08, 2024 Feb 08, 2024

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good to hear.

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Community Expert ,
Feb 08, 2024 Feb 08, 2024

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if an update fails, you can reset opera and retry - if it's worthwhile for you.  otherwise, just use compatible browser.

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