Error 72

[дарьяс93230014]

Hello! I can't do renovation of Creative cloud. There is errror 72. What should I do to make it allright. Thanks!

[kglad · Accepted solution]

uninstall everything cc including the cc desktop app.

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install your cc programs/trials

[471611420]

Im having a similiar problem with error 72. It won't let me uninstall. keeps telling me that the cloud is in use but Im not sure which other adobe  programs are actually using the cloud.