Hello everyone, I currently have a big problem because I try to update my applications and I can not because of the error mentioned above, I can not install new applications or uninstall existing ones, I searched in the same forum for a solution but I did not understand it exactly .
I would like you to guide me to see how I can solve this since I am very agustious and I need to deliver some work. I would appreciate your prompt response.
I want you to know that I currently use Windows 10.
Sorry that you are having trouble updating your latest version of Adobe apps as it fails with an error "Exit code 105" , This error Exit Code 105 usually occurs when there is a lack of read and write permissions on hdpim.db file on your machine, to know more about this error see, Creative Cloud download and install errors , I would recommend you correcting the permissions manually on the following location and then retry the installation: C:\Program Files (x86)\Common Files\Adobe\caps. See: Preferences folder read-only error | Permissions issue.
Kindly let us know if this helps.
I did exactly what he told me, but the problem is still not solved.
I still have no news, I have not been able to use the Adobe products for three days, I fell behind a lot. Please someone help me.
Thanks for sharing the update, next I would suggest you to create a new administrator user account on your machine and try the installation there and share the results. See: Adobe troubleshooting: Creating an admin account in Windows.
If just in case it still does not work then can you please reach out to us via phone or chat here? Contact Customer Care , We'll need to hop on a remote session to troubleshoot this further.
It does not work. I will try contacting.
I am really sorry that the issue is still not resolved. Please talk to our Phone/Chat agents and once the issue is resolved update this discussion.
delete Caps folder the try to reinstall
you go girl!
Deleting the caps folders works!
THANK YOU! Adobe couldnt help me - spent all morning following directions that led me nowhere.
You're the best! ALL the best!!! THANK YOU!
YEEESSSSS!!! It worked for me too. Thank you:-)
Thank You! I've been using old versions of software as a work around but not anymore!
Thanks a lot! Your suggestion solved the problem.
where is caps folder located
Thank you so much this was a huge help!
You may go through the shared troubleshooting link to fix the issue.
It helped me to fix it . I gave the permissions to the folders and rename the folders.
You should follow these steps. I think you can solve your problem. If you can't solve it, text here to help you. I hope you can. For Mac:
Thanks for that.. but, for me, just deleting the caps folder and restarting allowed my apps to install.
Thanks, again. 👍🏼