Error code 107

[achimg93345602]

Hello, does anyone have the same problem? I can't update Lightroom Classic to version 13.0.1 since 2 days, there was no problem with Photoshop. I have reinstalled Creative Cloud, restarted Mac, it does not work. It always shows error code 107. (Lightroom Classic 13.0.1 / OS Ventura 13.6.1 )

[kglad]

you're welcome.  (is the problem resolved?)

[DHHZXR]

Hi,

I had a similar problem as you. I was trying to download Lightroom Classic from Creative Cloud, but it showed "Installation failed" with the message: "The download appears corrupted. Please try to download again. (Error Code 107)."

I tried the method you mentioned to change the ServiceConfig.xml file, but it didn't work. I was wondering if anyone has any other ideas. Thanks a lot!

 

[kglad]

@DHHZXR 

did this fail?

1. Open the path /Library/Application Support/Adobe/OOBE/Configs

2. then open the file "ServiceConfig.xml" with administrative rights

- Set the value "AppsPanel" to true to grant access to "Applications".

3. for the change to take effect, you must restart the Adobe service. Alternatively, your entire Mac (easier).

[DHHZXR]

I tried this way, but didn't work

[kglad]

then:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.