Error code 131 in Elements 2023

[Alan27699279s4e9]

I get error code 131 when I try to install camera raw on Elements 2023. The message says:

Please save your work and close the following processes for all logged in users, then click to continue - Photoshop Elements 2023. Error Code 131.

This is a strange message as if I close Elements 2023 I can't access the raw installation process. I have tried rebooting, relaoding the software etc, but no change.

[kglad]

there's a background process causing a problem.

https://helpx.adobe.com/creative-cloud/kb/fix-creative-cloud-error-131.html

[Alan27699279s4e9]

Thanks but none of those processes are running on task manager.

[kglad]

i think the problem is you do need to close pse. https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

[Nancy OShea]

Close all apps and restart your computer.

[Alan27699279s4e9]

I've tried that many times and it doesn't change anything.

--
*Alan Martin*
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[kglad]

@Alan27699279s4e9 

did you close pse?

[Nancy OShea]

Error 131:

• https://helpx.adobe.com/creative-cloud/kb/fix-creative-cloud-error-131.html
• https://community.adobe.com/t5/photoshop-elements-discussions/error-code-131-when-installing-update-...