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Error code 131 in Elements 2023

Community Beginner ,
Dec 27, 2022 Dec 27, 2022

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I get error code 131 when I try to install camera raw on Elements 2023. The message says:

 

Please save your work and close the following processes for all logged in users, then click to continue - Photoshop Elements 2023. Error Code 131.

 

This is a strange message as if I close Elements 2023 I can't access the raw installation process. I have tried rebooting, relaoding the software etc, but no change.

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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there's a background process causing a problem.

 

https://helpx.adobe.com/creative-cloud/kb/fix-creative-cloud-error-131.html

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Community Beginner ,
Dec 27, 2022 Dec 27, 2022

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Thanks but none of those processes are running on task manager.

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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i think the problem is you do need to close pse. https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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Close all apps and restart your computer.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Dec 27, 2022 Dec 27, 2022

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I've tried that many times and it doesn't change anything.

--
*Alan Martin*
[Email signature & personal info removed by moderator.]

 

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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@Alan27699279s4e9 

 

did you close pse?

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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Error 131:

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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