Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Error code 131 in Elements 2023

Community Beginner ,
Dec 27, 2022 Dec 27, 2022

I get error code 131 when I try to install camera raw on Elements 2023. The message says:

 

Please save your work and close the following processes for all logged in users, then click to continue - Photoshop Elements 2023. Error Code 131.

 

This is a strange message as if I close Elements 2023 I can't access the raw installation process. I have tried rebooting, relaoding the software etc, but no change.

TOPICS
Installation
2.5K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 27, 2022 Dec 27, 2022

there's a background process causing a problem.

 

https://helpx.adobe.com/creative-cloud/kb/fix-creative-cloud-error-131.html

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 27, 2022 Dec 27, 2022

Thanks but none of those processes are running on task manager.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 27, 2022 Dec 27, 2022

i think the problem is you do need to close pse. https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 27, 2022 Dec 27, 2022

Close all apps and restart your computer.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 27, 2022 Dec 27, 2022

I've tried that many times and it doesn't change anything.

--
*Alan Martin*
[Email signature & personal info removed by moderator.]

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 27, 2022 Dec 27, 2022

@Alan27699279s4e9 

 

did you close pse?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 27, 2022 Dec 27, 2022
LATEST
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines