Error Code 160 when trying to install Illustrator

New Here ,
Sep 07, 2021 Sep 07, 2021

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I keep getting failed installs with error code 160. The install log errors are included below:

09/08/21 00:53:30:942 | [WARN] | 38172 | HDSetup | HDPIM | SetRegistryValueCommand |  | HDPIM | 14776 | Error Setting Registry - Start 64-bit:0 root:2 key:SOFTWARE\Microsoft\Windows\CurrentVersion\Run name:Adobe CCXProcess type: data:C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe. Check for Registry permissions. (Error: Error 5 Access is denied.)
09/08/21 00:53:30:942 | [FATAL] | 38172 | HDSetup | HDPIM | InstallHelper |  | HDPIM | 14776 | Error (Code = 160) executing in command 'SetRegistryValueCommand' for package: 'CCXProcess-LaunchAgent', version:3.7.1
09/08/21 00:53:30:946 | [FATAL] | 38172 | HDSetup | HDPIM | InstallHelper |  | HDPIM | 14776 | Error occurred in install of package (Name: CCXProcess-LaunchAgent Version: 3.7.1). Error code: '160'
09/08/21 00:53:31:281 | [INFO] | 38172 | HDSetup | HDIM | ApplicationContext |  | HDIM | 33056 | Exit Code: 160
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 2 warnings(s) 

FATAL: Error (Code = 160) executing in command 'SetRegistryValueCommand' for package: 'CCXProcess-LaunchAgent', version:3.7.1
FATAL: Error occurred in install of package (Name: CCXProcess-LaunchAgent Version: 3.7.1). Error code: '160'
WARN: Asset tag '/Package/Assets' is missing from package xml 'C:\adobeTemp\ETRD212.tmp\CCXProcess-LaunchAgent.pimx'
WARN: Error Setting Registry - Start 64-bit:0 root:2 key:SOFTWARE\Microsoft\Windows\CurrentVersion\Run name:Adobe CCXProcess type: data:C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe. Check for Registry permissions. (Error: Error 5 Access is denied.)
-------------------------------------------------------------------------------------

 

I've already followed the steps at this link to edit permissions for the Run folder mentioned in the install log ensuring my user account has ownership and write permissions to that registry object but that hasn't resolved the issue, the install still fails with the same error.

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correct answers 1 Correct answer

Adobe Employee , Sep 07, 2021 Sep 07, 2021
Default, Error 160 still means that permission to update the required locations is being denied. However, you can use the steps listed in https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d to create a new local administrator account and try the installation again. If you continue to encounter Error 160, I would recommend reviewing the settings for any installed security software that could be interfering wi...

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Adobe Employee ,
Sep 07, 2021 Sep 07, 2021

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Default, Error 160 still means that permission to update the required locations is being denied. However, you can use the steps listed in https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-... to create a new local administrator account and try the installation again.

 

If you continue to encounter Error 160, I would recommend reviewing the settings for any installed security software that could be interfering with the process.

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New Here ,
Sep 07, 2021 Sep 07, 2021

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Thanks @Jeff A Wright . Will a fresh local administrator account and closing as many non-windows background processes that may have been interfering I was able to complete the install.

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Adobe Employee ,
Sep 08, 2021 Sep 08, 2021

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Perfect, Default!  Thank you for the update!

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