error code 50

I also had this on win7 64bit, I ended up deleting all the files using the adobe un-installer.

I got the error again.

This is what Adobe told me to do - it worked.

This isn't the first time this had happened. In 65% of update scenarios I get an error and have to delete all of creative cloud and start again.

Some workflow, after i've been through hours of going around in circle on the help site, I don't feel creative - i feel upset, angry and in need of a drink and maybe start smoking again.

Anyway, I digress here's the solution - BTW i changed my name on this.

You are now chatting with 'Arul'

Arul: Hello. Welcome to Adobe Technical Support.

Arul: Hi Upsetcustomer

Arul: I understand that when you update Creative Cloud desktop app, you get Error 50. Is that right?

“Notcreativenow”: yes

Arul: Thank you for confirming. I'll be glad to check and help you with that.

Arul: Open Task Manager by clicking Ctrl+Shift+Esc and click on Processes tab.

“Notcreativenow”: ok

Arul: Look for below processes and end it.

Arul: AAM Updates Notifier, Adobe ARM, Creative Cloud, coresync, CEF Service Helper, CEPservicemanager, Creative Cloud helper, AdobeCrash Deamon

“Notcreativenow”: none of those are runnning

Arul: Okay.

Arul: Please navigate to C:\Program Files (x86)\Adobe

“Notcreativenow”: ok , i am there

Arul: Rename Adobe Creative Cloud folder to Adobe Creative Cloudold.

“Notcreativenow”: i appear to have 5 folders called creative cloud

Arul: Is every folder say Adobe Creative Cloud?

“Notcreativenow”: one called creative cloud and then four others called creative cloud but with numbers after it

Arul: Just rename the one which say Adobe Creative Cloud.

“Notcreativenow”: ok done

Arul: Great,.

Arul: Navigate to C:Program files(X86)/Common files/Adobe

“Notcreativenow”: ok there

Arul: Rename AdobeApplicationManager, OOBE folder to AdobeApplicationManagerold and OOBEold.

“Notcreativenow”: ok done

“Notcreativenow”: ( was another with the same name, with old after - we've been here before

Arul: Okay.

Arul: That's okay.

Arul: Now open Run window by clicking on Windows key + R

“Notcreativenow”: ok

“Notcreativenow”: sdonw

“Notcreativenow”: sdone

Arul: Type %localappdata% and click enter.

“Notcreativenow”: done

Arul: Navigate to Adobe folder and rename OOBE to OOBEold.

“Notcreativenow”: ok done

Arul: Okay.

Arul: Click here to download Cleaner tool.

“Notcreativenow”: i have already run the cleaner tool about 30 mins ago

“Notcreativenow”: do i have to do it again

“Notcreativenow”: i took everything creative cloud off

Arul: Let us check if you have Adobe Application  Manager in it.

Arul: Type e and hit enter.

Arul: Type Y and hit enter.

Arul: Type 3 and hit enter

Arul: May I know if you have Adobe Application Manager for Windows XP or Adobe Creative Cloud desktop app in the Cleaner tool?

“Notcreativenow”: says i have acrobat professional

“Notcreativenow”: 1. acrobat 2.. clean all

Arul: Okay.

Arul: Okay.

Arul: Please Quit the Cleaner tool .

“Notcreativenow”: ok quit

Arul: Okay.

Arul: Click here to download and install Creative Cloud desktop app.

“Notcreativenow”: i already have that

“Notcreativenow”: just downloaded it before i called you

Arul: Okay.

Arul: Please install it.

Arul: Let me know if you face any issue.

“Notcreativenow”: ok running it

Arul: Great.

“Notcreativenow”: it's looking good Arul - its gone further than it did before

Arul: Awesome, Upsetcustomer.

Arul: I'm happy to hear that.

Arul: Keep me updating about the installation status.

“Notcreativenow”: will do

Arul: Thank you.

Arul: May I know the status?

“Notcreativenow”: its still going, about 80% done

Arul: Perfect.

“Notcreativenow”: its thinking about it , sort of stopped , at 80% , but i can hear it chuntering away

“Notcreativenow”: oh yes.. its going again now

“Notcreativenow”: ( exciting stuff )

“Notcreativenow”: ha

Arul: Excellent, Upsetcustomer.

“Notcreativenow”: ok and its up , just logging in

Arul: Wonderful.

Arul: I'm happy that we were able to resolve the issue.

“Notcreativenow”: i love you

Arul: Thank you for giving me an opportunity to assist you today.

Arul: Is there anything else I can help you with?

Arul: It my pleasure to resolve your issue.

Arul: Do you have any more questions?

“Notcreativenow”: no, just tell adobe , everytime they ask me to update something 65% of the time , it fails and i have to delete everything, start again ... and i end up not being creative but instead turning to cigarettes and booze

“

Arul: Sorry for the inconvenience.

“Notcreativenow”: thank you so much Arul: I will definite take your suggestion to the relevant team.

Arul: You are always welcome.

Arul: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.

“Notcreativenow”: i will give you top marks

“Notcreativenow”: good night

Arul: Thank you, Upsetcustomer.

Arul: Thank you for contacting Adobe. Good Bye.