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Error code: 71 when trying to install Creative Cloud (Win10) Desktop app

New Here ,
Nov 29, 2015 Nov 29, 2015

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Have hit a brick wall trying to install Creative Cloud on my mac running Win10 via parallels.

When I try to run the executable (even when right clicking to "Run as Adminstrator") I get the following error message.

"We've encountered the following issues:

This application cannot be run from a network drive. Please

copy it to a local folder and re-launch it.  (Error Code: 71)"

I don't see any options to download the entire executable.  I've tried downloading from IE, Edge and Chrome.

Any suggestions?

Thanks in advance.

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correct answers 1 Correct answer

Community Beginner , Dec 16, 2015 Dec 16, 2015

Hi,

I ran into the same problem. Save the download file to your local machine from within your Win10 environment.

This PC

> Select Local Disc (C:)

It should look like this

C:\Users\YourFolder\Desktop

And once you have it saved there double click to RUN.

Best Regards,

Katherine

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Community Beginner ,
Dec 16, 2015 Dec 16, 2015

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Hi,

I ran into the same problem. Save the download file to your local machine from within your Win10 environment.

This PC

> Select Local Disc (C:)

It should look like this

C:\Users\YourFolder\Desktop

And once you have it saved there double click to RUN.

Best Regards,

Katherine

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New Here ,
Aug 16, 2018 Aug 16, 2018

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Thanks!  That worked for me too!

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New Here ,
May 22, 2019 May 22, 2019

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That worked for me too: Mac user, running Win 10 on Parallels. In the Win 10 environment (in Parallels), I dragged/copied the CC installer to the C: drive, and that fixed the problem.

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New Here ,
Mar 03, 2022 Mar 03, 2022

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Great! Thanks a lot for this clue! I had the same problem (Win 11 running on Parallels on my MacBook) and copy the installer software th C: is solving the issue. 

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New Here ,
Jun 26, 2020 Jun 26, 2020

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This worked for me but it was a little tricky because the computer was on the domain.  The regular desktop in Windows was not the correct desktop.  I needed to follow this path:

C:\Users\Username\Desktop

That desktop was different than the desktop Parallels shows in Windows Explorer.

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New Here ,
Sep 07, 2022 Sep 07, 2022

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I was having this exact problem, thank you so much!

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New Here ,
Mar 04, 2023 Mar 04, 2023

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This is great. Works! Thank you.

 

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New Here ,
May 24, 2023 May 24, 2023

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My Acrobat printer is missing from my printer list again. 

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Community Expert ,
May 24, 2023 May 24, 2023

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@Ed30051675fivi 

 

are you seeing error code 71?

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New Here ,
Nov 15, 2023 Nov 15, 2023

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Absolute legend. Thanks; worked for me.

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New Here ,
Dec 03, 2023 Dec 03, 2023

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Can you do a video on how to do it cause I'm still having trouble 

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Community Expert ,
Dec 03, 2023 Dec 03, 2023

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use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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