Error Code 87-Unable to Install Creative Cloud

[lee_annc]

I began the installation process this morning. It took hours just to get to like 27 percent. I then got an error that, basically, the server couldn't be reached, retry or try again later. I retried several times and kept getting the same message. When I cancelled and tried later on I got

"We've encountered the following issues:

Another installer is currently running, which must be closed before installing this product.

Please close other installers. (Error code: 87)"

I have restarted. I've tried the uninstaller in case maybe some files were installed during the initial attempt. I have gone to task manager and ended Windows installer. I'm still getting Error Code 87.

So what now?

[kglad]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using admin account*

use the desktop app to install your cc programs/trials

*for info on how to use admin account, see solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

[lee_annc]

The CC app didn't install nor did any of the other apps so there is nothing to uninstall. I ran the cleaner, restarted and tried to reinstall as admin. Still the same error code 87.

[kglad · Accepted solution]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

[Mohammad Aamir Khan · Accepted solution]

Hello All,

If you are on a Wired Internet, Its Easy fix once you Boot to Safe Mode with Networking.
It will allow app insrtall swiftly.

Thanks

Aamir Khan