Error code: P1

[bardiah52453668]

i had the same problem, took your steps to solving it. I get error code p1 when trying to download creative cloud as well.

[kglad]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

[Ed.Schrempf]

I have repeatedly gotten the Error code P1 even though this is a brand in OS install on a freshly reformatted disk. Nothing Adobe was ever on here and I am not able to install Creative Cloud, or just Illustraot or Photoshop. We have an enterprise account and I am stuck logging in every time I try. 

[Atul_Saini · Accepted solution]

Branched to a new discussion.

Hi Bardiah52453668,

As you have mentioned that you have encountered "Error Code: P1" while installing Creative Cloud and you have already tried the steps mentioned on this link: - "Failed to install" error received when installing Adobe Creative Cloud desktop app in the discussion where you have initially posted this query.

You may certainly try the steps mentioned by Kglad, in case you need further assistance with it, please try the direct download link available here: - Download Creative Cloud apps to download the application and share the results.

Thanks.