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Error downloading Adobe XD

New Here ,
Mar 28, 2021 Mar 28, 2021

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Hi, 
When I am trying to download Adobe XD, I receive the message "Please check your firewall settings, ensure that the time settings on your computer are correct, and try again.". 

 

My time settingds are correct, my firewall is off, I allow popups & cookies... 

 

Does anyone know how to solve the issue? 

I have a MAC OS Big Sur, Apple M1 

 

Thanks a lot. 

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Community Expert ,
Mar 29, 2021 Mar 29, 2021

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install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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