error Exit Code: 190

Report · May 25, 2023

only when I try to update or downlod anything from adobe creative cloud there's an error, everytime reachs 10% it closes and I receive the same error Exit Code: 190, the windows was updated today!

-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Sanity check for installation failed. Current OS version 6.2.9200 doesn't satisfy OS requirements.
FATAL: Error occurred in install product workflow with error code 190 error message
-------------------------------------------------------------------------------------

os: windows 10 pro
version: 22H2
os compilation: 19045.2965

Edição Windows 10 Pro
Versão 22H2
Instalado em 25/05/2023
Compilação do SO 19045.2965
Experiência Windows Feature Experience Pack 1000.19041.1000.0

Processador Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz 4.00 GHz
RAM instalada 16,0 GB
Tipo de sistema Sistema operacional de 64 bits, processador baseado em x64

everything from the creative cloud when I try to update result in this error!

I already tried do uninstall and reinstall, didn't worked...

please help.

Report · May 25, 2023

Hi There,

We are sorry for your difficulties. We would like to inform you that Error code 190 indicates that your device does not meet the minimum system requirements for installing the application. To know about system requirements to download the Creative Cloud application, please refer t the article link below:

https://helpx.adobe.com/creative-cloud/system-requirements.html

Please let us know how it goes. Also moving the thread to the download/install team to help you further.

Regards,

Neelam

Report · May 25, 2023

I run photoshop or any application without any problem, the only problem happens is when I going to download ANYTHING from creative cloud, everytime the download starts and exactly at 10% , that error happens, also like I explained I've updated the windows TODAY, the system is Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz 4.00 GHz, 16,0 GB ddr4, also my vga is a rtx 2060 super, its nothing about system requeriments its about how to update or download out from cretive cloud, how can I download at LEAST the photoshop beta 24.6 , can you provide download OUT from the creative cloud please ? because all the apps are working the main problem is when I try to download anything from there.

Report · May 25, 2023

@melhor25716664cukt

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Report · May 25, 2023

I just did all this, now I can't install nothing , not even update creative cloud... I remove everything, cleaned everything too, its like something its blocking connection maybe...I just can't download nothing at creative cloud...now I don't have any single adobe product and can't download too...

Report · May 25, 2023

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

Report · May 25, 2023

Melhor, I am very sorry, but the only way to resolve Error 190 is to use a computer that meets or exceeds the necessary system requirements. The computer you are using is unable to install the Creative Cloud desktop app unless you can apply additional software updates. For more information, see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error190 and https://helpx.adobe.com/download-install/kb/operating-system-guidelines.html

Report · May 25, 2023

now its working, but I accidentally closed the generative filter and told to hide,now I cant but it back, how to appear everytime I circulate the image ?

Report · May 25, 2023

@melhor25716664cukt

ask in the photoshop foro.

Report · Sep 07, 2023

Hi! How did you get it working again? I'm having the same 190 error.

Report · Sep 08, 2023

Ivny, which Adobe application are you attempting to install while encountering Error 190?

Report · Sep 08, 2023

I got the solution in another post, the latest version needs the 22H2 Windows version. It should be clear on the system requirements page, because I checked and there says "Windows 10 64-bit (version 20H2) or later".

Report · Sep 08, 2023

Thanks for the update, Ivny. Which Adobe desktop application has the incorrect requirements? Do you have a link to the page or discussion?

Report · Sep 08, 2023

The page where I got the solution here.

The page of Photoshop requiriments here.

Report · Sep 08, 2023

Thanks, Ivny. Make sure that you post and respond in the Beta communities if you are evaluating the software. The Download and Install communities and errors are designed for the released version of our applications.

The Photoshop Beta, and other Beta, communities are staffed by our Engineering teams and product specialists, looking for your feedback about the experience.