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Error P201 trying to install Creative Cloud on Windows 7

New Here ,
Mar 02, 2023 Mar 02, 2023

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Hi,

 

I have a Windows 7 machine where I am having trouble installing Creative Cloud. I used to have Creative Cloud and my apps working fine on the same laptop running Windows 7 until a few months ago, but after some hardware failure I had to reinstall the whole OP and now I'm unable to get CC to install on a fresh Windows 7.

My internet connection is fine and stable, I don't understand why error P201 keeps popping up right at the start of the installation process.

I understand that only the previous versions of apps are available for older OPs like Windows 7, nevertheless I should at least be able to install CC and download an earlier version of Lightroom Classic, just as I did a few months back.

Or has something happened and now CC cannot install any longer on an outdated OP?

Thanks for any help.

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Creative Cloud , Installation

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correct answers 1 Correct answer

Community Expert , Mar 02, 2023 Mar 02, 2023

your os is not compatible with any current adobe cc apps, including the desktop app.

 

kglad_0-1677774873657.png

 

 

that said, there is a way to install older apps, if you have a subscription.  this won't work with a trial.

 

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019

...

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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your os is not compatible with any current adobe cc apps, including the desktop app.

 

kglad_0-1677774873657.png

 

 

that said, there is a way to install older apps, if you have a subscription.  this won't work with a trial.

 

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesign tools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links.**

---------------------------------------------------------------
* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
-------------------------------------------------------------

** there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam,

https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td...

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New Here ,
Mar 02, 2023 Mar 02, 2023

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Thank you so much! I was able to download the CC desktop with your guidance, from

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html?clickref=1100lw...

For anyone reading and having the same issues as I did, I also had to enable TLS 1.2 by running MicrosoftEasyFix51044.msi from

https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

This solved the "Unable to reach Adobe servers" error I was getting after the CC desktop app had installed.

I have a subscription (Photography plan) so I'll reach out to Adobe support for the Lightroom download link, it seems even after revealing the previous versions in the desktop app, no Lightroom version appears to be compatible anymore with my OS.

Thanks again!

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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@Gabor5E91 

 

you're welcome.

 

and for others wanting more tls 1.2 info, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

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