error starting foto editor after installing fotoshop elements 2021 update

New Here ,
Feb 06, 2022 Feb 06, 2022

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Yesterday I was offered the update for APE 2021, so ok i installed it. Since then I have problems starting the foto editor from the organizer. Now i see i have APE 19, maybe that is the problem? If so why was the update offered to me? Can i undo this install?

The error has no number, just says (in dutch) "Kon uw verzoek niet uitvoeren wegens een programmafout", translated: could not execute your request due to a program error.

Rebooting my laptop does not improve anything.

 

Sysinfo:

Elements Organizer 19.0.0.0
Hoofdversie: 19.0 (20210807.m.158016)
Taalversie: 19.0 (20210807.m.158016)

Huidige catalogus:
Catalogusnaam: MyCatalog_20201023
Locatie van catalogus: J:\_FotoCatalogs\MyCatalog_20201023\
Grootte catalogus: 196 MB
Grootte cataloguscache: 2,1 GB

Systeem:
Naam besturingssysteem: Windows 10
Versie besturingssysteem: 10.0
Systeemarchitectuur: Intel CPU Familie:6 Model:5 Stappen:2 met MMX, SSE-integer, SSE FP, SSE2
Ingebouwd geheugen: 15,7 GB
Vrij geheugen: 6,2 GB

 

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correct answers 1 Correct answer

New Here , Feb 06, 2022 Feb 06, 2022
 Thanks, but on your first link i get this message:Forbidden - You don't have permission to access this resource.Meanwhile I solved the problem, seems that the files with problems (.jpg) were all from the same source and dit not have the correct jpg format, something like that. When i saved them again in jpg format the errors were corrected and i could edit the files.

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Adobe Community Professional ,
Feb 06, 2022 Feb 06, 2022

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New Here ,
Feb 06, 2022 Feb 06, 2022

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Thanks, but on your first link i get this message:

Forbidden - You don't have permission to access this resource.

Meanwhile I solved the problem, seems that the files with problems (.jpg) were all from the same source and dit not have the correct jpg format, something like that. When i saved them again in jpg format the errors were corrected and i could edit the files.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines