error starting foto editor after installing fotoshop elements 2021 update

[Clan23023272gro8]

Yesterday I was offered the update for APE 2021, so ok i installed it. Since then I have problems starting the foto editor from the organizer. Now i see i have APE 19, maybe that is the problem? If so why was the update offered to me? Can i undo this install?

The error has no number, just says (in dutch) "Kon uw verzoek niet uitvoeren wegens een programmafout", translated: could not execute your request due to a program error.

Rebooting my laptop does not improve anything.

Sysinfo:

Elements Organizer 19.0.0.0
Hoofdversie: 19.0 (20210807.m.158016)
Taalversie: 19.0 (20210807.m.158016)

Huidige catalogus:
Catalogusnaam: MyCatalog_20201023
Locatie van catalogus: J:\_FotoCatalogs\MyCatalog_20201023\
Grootte catalogus: 196 MB
Grootte cataloguscache: 2,1 GB

Systeem:
Naam besturingssysteem: Windows 10
Versie besturingssysteem: 10.0
Systeemarchitectuur: Intel CPU Familie:6 Model:5 Stappen:2 met MMX, SSE-integer, SSE FP, SSE2
Ingebouwd geheugen: 15,7 GB
Vrij geheugen: 6,2 GB

[kglad]

reset your preferences -


photoshop elements: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_preferences...

[Clan23023272gro8 · Accepted solution]

 

Thanks, but on your first link i get this message:

Forbidden - You don't have permission to access this resource.

Meanwhile I solved the problem, seems that the files with problems (.jpg) were all from the same source and dit not have the correct jpg format, something like that. When i saved them again in jpg format the errors were corrected and i could edit the files.