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Error updating Illustrator CS6 now it can't be used

New Here ,
Dec 14, 2012 Dec 14, 2012

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I tried to apply the latest updates to CS6 but the update to Illustrator failed with the error:

Adobe Illustrator CS6 Update (version 16.0.3)

Installation failed. Error Code: U44M1P7

When I try to run Illustrator now it crashes and gives the following error:

Process: Adobe Illustrator

Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

Identifier: com.adobe.illustrator

Version: 690 (16.0.3)

Code Type: X86-64 (Native)

Parent Process: launchd

Date/Time: 2012-12-14 10:51:01.960 +0000

OS Version: Mac OS X 10.7.5 (11G63)

Report Version: 9

Interval Since Last Report: 140082 sec

Crashes Since Last Report: 3

Per-App Crashes Since Last Report: 2

Anonymous UUID: AF171280-6487-4EAF-B5A3-3862A0E67D49

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

Library not loaded: @executable_path/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter

Referenced from: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

Reason: image not found

Binary Images:

0x100000000 - 0x10186cfe7 +com.adobe.illustrator (690 - 16.0.3) <8F6F07B7-9649-7267-D555-D35E1326F0C0> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

0x101aae000 - 0x1027f3ff7 +libicudata.40.0.dylib (40.0.0 - compatibility 40.0.0) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib

0x102806000 - 0x102874fef +com.adobe.headlights.LogSessionFramework (??? - 2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession

0x7fff68e2c000 - 0x7fff68e60baf dyld (195.6 - ???) <0CD1B35B-A28F-32DA-B72E-452EAD609613> /usr/lib/dyld

0x7fff8af39000 - 0x7fff8bb3ffff com.apple.AppKit (6.7.5 - 1138.51) <44417D02-6123-3FC3-A119-CE51BB4C3006> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x7fff8c3a3000 - 0x7fff8c3a3fff com.apple.Carbon (153 - 153) <895C2BF2-1666-3A59-A669-311B1F4F368B> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x7fff9092f000 - 0x7fff9092ffff com.apple.Cocoa (6.6 - ???) <021D4214-9C23-3CD8-AFB2-F331697A4508> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

0x7fff920ca000 - 0x7fff923e3fff com.apple.Foundation (6.7.2 - 833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x7fff92829000 - 0x7fff92829fff com.apple.ApplicationServices (41 - 41) <03F3FA8F-8D2A-3AB6-A8E3-40B001116339> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices

0x7fff950e9000 - 0x7fff950e9fff com.apple.CoreServices (53 - 53) <043C8026-8EDD-3241-B090-F589E24062EF> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

Model: MacBookPro5,2, BootROM MBP52.008E.B05, 2 processors, Intel Core 2 Duo, 2.93 GHz, 8 GB, SMC 1.42f4

Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB

Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393955353432382D3034372E4130304C4620

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393955353432382D3034372E4130304C4620

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.198.19.22)

Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: Hitachi HTS723232L9SA62, 320.07 GB

Serial ATA Device: HL-DT-ST DVDRW GS21N

USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 3

USB Device: hub_device, apple_vendor_id, 0x9131, 0x24100000 / 2

USB Device: USB-SATA Bridge, 0x0411 (Melco, Inc.), 0x019b, 0x24130000 / 6

USB Device: USB 3.0 SATA Bridge, 0x2109 (VIA Labs, Inc.), 0x0700, 0x24110000 / 5

USB Device: Apple Cinema HD Display, apple_vendor_id, 0x9223, 0x24120000 / 4

USB Device: iPhone, apple_vendor_id, 0x12a8, 0x26400000 / 3

USB Device: My Passport 0748, 0x1058 (Western Digital Technologies, Inc.), 0x0748, 0x26200000 / 2

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0237, 0x04600000 / 3

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2

USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8217, 0x06110000 / 5

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LEGEND ,
Dec 14, 2012 Dec 14, 2012

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Run the Creative Suite Cleaner Tool, reinstall AI from scratch...

Mylenium

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New Here ,
Dec 17, 2012 Dec 17, 2012

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Thanks very much for the reply, I tried it but it wouldn't install the error I now get it:

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF024, DW063 ... WARNING: DS012 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 4 error(s), 4 warning(s)

----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------

WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 11)

WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 12)

----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------

WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 21)

WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 22)

----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------

ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/AdobeCrashReporter" (Seq 1649)

ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 1649)

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Adobe Illustrator CS6 Core_AdobeIllustrator16en_GBLanguagePack: Install failed

ERROR: DW050:  - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure

-------------------------------------------------------------------------------------

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New Here ,
Jan 26, 2024 Jan 26, 2024

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make sure you match the OS language with the language patch of your Illustrator, or it gives you PARM error.

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Community Expert ,
Jan 26, 2024 Jan 26, 2024

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locking 11+ year old thread.

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