Error when trying to verify my EDU account with Photoshop Elements 2024

[Daniel Pompa]

Hello, 

I receive an error when trying to verify my EDU account with Photoshop Elements 2024 using the provided link from the retail box. It says to visit Identit-e 2.0 per the provided instructions, I have reached out to their support and they say it is on Adobe's end. This is very frustrating. Any help would be appreciated. 

[kglad · Accepted solution]

what is the exact error message?

[Daniel Pompa]

When I tried it again to get you screen shots it decided to work. Thank you very much. 

[kglad]

aha, we fixed it!  (well, however it got fixed, it's good news.)