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Error when trying to verify my EDU account with Photoshop Elements 2024

New Here ,
Jul 07, 2024 Jul 07, 2024

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Hello, 

I receive an error when trying to verify my EDU account with Photoshop Elements 2024 using the provided link from the retail box. It says to visit Identit-e 2.0 per the provided instructions, I have reached out to their support and they say it is on Adobe's end. This is very frustrating. Any help would be appreciated. 

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correct answers 1 Correct answer

Community Expert , Jul 07, 2024 Jul 07, 2024

what is the exact error message?

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Community Expert ,
Jul 07, 2024 Jul 07, 2024

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what is the exact error message?

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New Here ,
Jul 18, 2024 Jul 18, 2024

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When I tried it again to get you screen shots it decided to work. Thank you very much. 

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Community Expert ,
Jul 18, 2024 Jul 18, 2024

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aha, we fixed it!  (well, however it got fixed, it's good news.)

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